As a Reservations Agent, you would be responsible for, but not limited to, the following duties:

• Answer all reservations telephone calls and e-mails in a friendly manner, using clear English communication. When processing e-mails or listening to callers, ensures a clear understanding of their inquiries and requests. Promptly provides accurate information regarding availability of accommodations and other requested information. Assist other departments such as Sales, Meetings and Conventions and Front Office with reservation related questions.
• Assist with group blocks including communicating with internal/external clients, imputing of reservations, and distributing of resumes. Monitors group blocks and group billing. Reviews pick up.
• Assist HRCC with questions, problems or concerns that arise concerning reservations made at the hotel.
• Maintain suite reservation request process and inventory controls for all suites and other room accommodations, as needed, to maximize revenue and meet customer needs.
• Review advance deposit reservations and make corrections as needed.