About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration and has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/caf, and in-room dining).
Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.
Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
Overview
As a Security Officer, you will be responsible for, but not limited to, the following:

• Patrol lobbies, corridors, guest rooms, and other hotel areas, confers with management, interviews guests and employees.
• Interrogate persons to detect infringements and investigate disturbances, complaints, thefts, vandalisms, accidents, illness, violations of policies, and any other loss related event.
• Patrol hotel areas to detect/report and/or control fires, unsafe conditions, and missing or inoperative safety Warns or ejects troublemakers, and cautions careless persons.
• Respond to, controls, provide and obtain assistance for victims of accidents and/or illness. Also report on such in documentation.
• Notify staff of presence of persons with questionable reputations.
• Assist management and law enforcement officers in emergency situations.
• Control all situations in a calm, professional, and hospitable manner.
• Complete daily logs and incident reports.
• Follow lost and found procedures.
• Conduct daily key inventories and reports and variances.
• Follow cab voucher procedures.
• Enforce package pass procedures.
• Respond to alarm notifications.
• Assist with emergency/evacuation training and processes.