Provides direction and leadership to Spa Staff. Responsible for monitoring spa facilities ensuring positive and friendly guest relations. Observes all activity within assigned areas offering assistance and instruction to guests/visitors.

REPORTS TO: Spa Manager/Director.

SUPERVISES: Spa Attendant, Spa Reservations Agent, Spa Receptionist, Hair Technician, Massage Therapist, Nail Technician, Skin Care Esthetician.

WORK ENVIRONMENT: Spa, Fitness Center and Sports/Recreational Areas.

Job involves working:

Under variable temperature conditions (or extreme heat or cold). Under variable noise levels. Outdoors/indoors. Around fumes and/or odor hazards. Around dust and/or mite hazards around chemicals.

KEY RELATIONSHIPS:

Internal: Staff in Spa, Fitness Center, Pool, Grounds, Food and Beverage, Rooms, Laundry, Housekeeping, Accounting and Engineering.

External: Hotel guests/visitors, Spa members, vendors.

ESSENTIAL JOB FUNCTIONS

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day. Maintain positive guest relations at all times. Resolve guest complaints, ensuring guest satisfaction. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. Maintain complete knowledge of property management system and manual procedures. Ensure staff maintains computer security. Maintain Log Book/Memo Board Maintain notes and guest history in property management system. Maintain communications with spa staff and other departments. Anticipate and prepare for daily/weekly business needs. Inspect reception desk area. Inspect spa. Ensure spa staff is knowledgeable on all pertinent spa and hotel/casino information. Assist spa desk staff as needed. Ensure staff adheres to cash bank procedures. Check posting of charges. Monitor reservations procedures. Monitor VIPs. Monitor wait lists. Research disputed charges. Monitor the spa for undesirable visitors. Maintain and adhere to OSHA/MSDS regulations. Ensure staff’s certification cards are kept current. Be familiar with and set up as needed hotel/spa packages, promotions, prices and rates. Maintain filing system. Maintain storeroom pars and monitor requisitions. Sign out employees. Close out end of shift.

SECONDARY JOB FUNCTIONS

Assist with other Spa job functions as assigned. Document maintenance needs on work orders and submit to Manager/Director.

Essential:

High school graduate, 2 years experience in spa/hospitality role . Fluency in English both verbal and non-verbal. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Ability to: perform job functions with attention to detail, speed and accuracy. prioritize, organize and follow up. be a clear thinker, remaining calm and resolving problems using good judgement. follow directions thoroughly. understand guest’s service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data.

Desirable:

College degree. Current certification as a Hair Technician, Massage Therapist, Nail Technician, or Skin Care Esthetician. Experience with computers, calculators or word processors. Ability to input and access information in the property management system/point of sale system/computers. Experience in Hospitality Industry in similar position. Previous guest relations training Certification in CPR. Fluency in a second language, preferably

Essential:

Exert physical effort in transporting 25_pounds, to Endure various physical movements throughout the work areas. Reach 5 feet. Remain in stationary position for 8 hours throughout work shift. Satisfactorily communicate with guests, management and co-workers to their understanding.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Note: This job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Team members will be required to perform any other job-related duties assigned to help all team members and contribute to the success of the Resort. This description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.