Overview

Position Summary : Enhance the guest’s experience at VH Spa for Vitality Health by providing superior guest service during check in and check out, by providing tours of the spa facility, scheduling appointments, and charging for services while creating an environment of relaxation and luxury.

Contributing to leadership in VH Spa by supervising hosting and service provider staff on-shift. Contributing to the business health of VH Spa by participating in Leadership Team meetings and taking on specific responsibilities as assigned by the Spa Director.

Qualifications Supervisory Responsibilities : Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Leadership : Provide training to all spa host associates and service providers related to spa software for appointment bookings, POS and file maintenance Provide support, direction and feedback to the spa hosts and service providers Assist guests in all spa, retail and fitness areas as needed Provide leadership to all associates to ensure high quality, knowledgeable personnel.

Supervising the hosting and service provider staff during spa shifts, assigning duties as needed. Specific job knowledge, skill and ability : The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he / she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

Exceptional leadership ability in directing staff Strong business management and communication skills Ability to work within the spa leadership team Strong customer service, hospitality and spa background Computer experience needed Professional, flexible and positive attitude Superior organizational skills Detailed oriented All responsibilities of a Spa Host Attend monthly Spa Roundtable meetings

Last updated : 2024-06-05