Deliverables/Principal Results Expected:

· Manage the front office of the facility.

· Supports the employees and the program director by identifying any issues that could impact services and scheduling.

· Oversee the scheduling of all appointments, including IEP meetings, support meetings, district meetings

· Oversee student’s records filing, transcription, transfer of records and assist the facility in completing these responsibilities.

· Perform basic clerical duties including but not limited to- answering phones, mailing, administrative filing, copying, faxing and typing.

· Timely sending of IEP invites, waivers and other procedural paperwork to comply with Chapter 14 regulations.

· Receives and processes incoming requests to the appropriate recipient in a very timely manner

· Compiling, documenting and storing all related paperwork.

· Assemble client packets and keep them updated.

· Purchase office and client supplies.

· Assist with intake process.

· Maintain accurate billing records and all related service records in CareLogic

· Correspond timely with referral sources and parents

· Responsible for check requests, census and updating intake and discharge logs.

· Attends staff meetings and takes minutes.

· Maintains office equipment including corresponding with vendors when maintenance is required.

· Handles the petty cash and purchasing card responsibilities.

· Responsible for the appearance, cleanliness and organization of the office.

· Completes all reports.

· Maintains policy and procedure book.

· Other duties as deemed necessary.

Technical Competencies: Helps to maintain strong Education program. Able to work together with staff. Completes required trainings and mandatory training hours. Handles all calls and messages in a positive, courteous and friendly manner that represents the company in a positive way. Works with all staff in an efficient manner to complete the responsibilities. A working knowledge of HIPAA, FERPA and Licensing regulations.

Education, Experience:

High School Diploma or equivalent required. Administrative Assistant/Secretarial experience. Strong computer and phone skills. Ability to multi-task.

Job-related Behavioral Characteristics:

Excellent oral and written communication and interpersonal skills. Ability to problem solve by gathering and analyzing information, working well in an individual/group problem solving situation, and showing initiative in problem solving. Maintain professionalism and does not show favoritism. Maintains consistency with clients, staff, visitors and the public. Ability to handle a crisis situation and react appropriately. Ability to be flexible and adaptable. Ability to make decisions in an objective and ethical manner. Calm and decisive in crisis situations. Ability to sustain a team environment.

Pyramid CORE Values:

We are committed and proud to live our CORE values and use them to inspire those around us. Our employees are expected to align with these values, behaviors and standards. We are held accountable for upholding these CORE Values: INTEGRITY is striving to be honest, transparent and ethical when dealing with clients, staff and the community. DEDICATION is demonstrating an unwavering commitment to always provide exceptional care and support to those we serve is needed daily. COLLABORATION is a steadfast, team-focused approach; working together to achieve excellence. PASSION is genuine, compelling and relentless desire to improve lives and support Pyramid Healthcare’s mission.