**Customer Service Representative**

**Business Unit:** QEP Worldwide Headquarters

**Location:** Boca Raton, FL

Q.E.P. is a leading global provider of high quality, innovative and value-driven flooring and installation solutions. QEP manufactures, markets and sells a comprehensive line of hardwood, porcelain, SPC, vinyl, carpet tile and laminate flooring, installation tools, adhesives, and other flooring-related products for the professional installer and do-it-yourselfer. Founded in 1979, QEP is headquartered in Boca Raton, Florida with offices in Canada, Europe, Asia, Australia and New Zealand.

We currently have an exciting opportunity available for a **Customer Service Representative**, based in **Boca Raton, Florida!**

The **Customer Service Representative** will be responsible for the day to day customer service responsibilities and ensure that our customers experience the most pleasant customer care possible. CSRs will interact directly with customers and our sales team to handle inquiries and complaints, process orders, provide order details and tracking, resolve order discrepancies and claims and provide technical information and support amongst our diverse product lines. The CSR will also interact with our technical advisors and product management teams to provide superior customer care and to be sure to stay updated on product knowledge.

**Responsibilities:**

* Answers incoming calls regarding product questions, service/technical questions and general client concerns regarding customer orders and products

* Recommends products that best meet the customers needs

* Processes and manually inputs customer orders including sample and marketing show orders

* Maintains backorder logs and status

* EDI order processing and maintenance

* Oversees all paperwork associated with orders including export documents for international orders

* RGA (return good authorizations) and credit memo processing including freight claims for damaged orders and orders lost during transit

* Customer Vendor Portal processing including inventory maintenance, order updates and successfully disputing chargebacks and fines

* Coordinates special and rush order requests with the Traffic and Warehouse Operation departments

* Prepares shipping and tracing information to customers as required

* Communicates customers feedback to management including any signs of dissatisfaction

* Responds to customer questions and reviews on Ecommerce Marketing Platforms

* Performing other duties as assigned

**Qualifications:**

* High school diploma or GED equivalent (Associate or Bachelors Degree a plus)

* 2-3 years customer services experience required

* Work experience requiring multi-tasking and attention to detail

* Demonstrated success in problem solving and resolving client issues/concerns

* Ability to work in a fast paced, high volume, and high pressure environment with previous experience in a call center

* Strong interpersonal, verbal, and written communication skills

* Computer proficiency with knowledge and experience in Windows environment/AS400 experience a plus

* Ability to work at a high level of professionalism

* Outstanding Attendance

QEP offers a highly competitive total compensation package with comprehensive flexible benefits. New employees are eligible for benefits the first of the month following 30 days of employment!

If you are looking for a dynamic, innovative, growing company committed to excellence and integrity, then consider QEP!