About Your Role 

As a Senior Manager within the CX organization and Project Management Office (PMO), you will be responsible for providing strategic direction, leadership and oversight to a team of Project Managers, ensuring successful delivery of projects across the QGenda organization. The ideal candidate will possess strong leadership skills, extensive project management experience and a proven track record of driving results in a fast-paced and complex organization. 

How You’ll Make an Impact 

• Resource Allocation and Capacity Planning
  
  • Lead the strategic planning and allocation of resources across projects and initiatives within the organization
  • Working in conjunction with the Workforce Management teams to manage the allocation of resources to ensure optimal utilization and alignment with project priorities and organizational needs.
  • Work closely with project managers and stakeholders to understand project requirements, timelines and resource needs.
  • Conduct regular capacity assessments to identify resource gaps or constraints and proactively address them.
• People Management
  • Lead, mentor, and coach a team of Project Managers, providing guidance, support, and development opportunities to enhance their skills and capabilities. 
  • Responsible for resource allocation, forecasting and performance management.
  • Foster a collaborative and inclusive team culture that values transparency, accountability and continuous improvement.
  • Handle performance evaluations, goal setting, and career development discussions for team members
• Performance Management
  • Establish and maintain performance metrics and KPIs to measure effectiveness and efficiency of resource management processes
  • Monitor and analyze resource utilization, productivity and performance trends to identify areas for improvement or optimization.
  • Collaborate with project managers and functional leaders to address performance issues, bottlenecks, or conflicts impacting resource management
  • Implement strategies and initiatives to enhance resource efficiency, productivity and overall project delivery.
  • Identify, assess and mitigate project risks and issues proactively, ensuring timely resolution and minimal impact on project timelines and objectives. 
  • Proactively identify and resolve issues prior to formal escalations.
• Stakeholder Engagement
  • Build and maintain strong relationships with project stakeholders, senior leadership, and functional teams to understand their resource needs and priorities.
  • Communicate resource management strategies, decisions, and challenges effectively to stakeholders, ensuring alignment and buy-in
  • Collaborate with cross-functional teams to identify opportunities for process improvement, innovation, and collaboration in resource management.
  • Lead change management efforts related to project implementations, ensuring effective communication, training and adoption of new processes and technologies.
• Metrics and Reporting
  • As a Sr Manager, you will be responsible for participating in quarterly business reviews to ensure strategic alignment and drive performance excellence across the teams.
  • Oversee project retrospectives within your teams to drive root cause analysis regarding customer needs, performance management or potential process improvements.
  • Coordinate cross functional teams to analyze performance against targets, KPIs and benchmarks to provide actionable insights to senior leadership.
  • Lead discussions, synthesize complex data and develop strategic recommendations to optimize performance
• Travel up to 20%
• Other duties as assigned

Who You Are 

• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all organizational levels.
• Proven track record of driving organizational change and delivering measurable business results.
• Experience in managing a diverse team of project managers and driving high performing outcomes.
• Advanced escalation management experience.
• Strong problem solving and analytical skills
• Strong leadership skills with the ability to develop, motivate and foster teamwork.
• Strong verbal and written communication skills
• Excellent organizational and planning skills with attention to detail.
• Working knowledge of Google Suite, SalesForce and Project management software.
• Ability to thrive in a fast paced, dynamic environment and effectively manage competing priorities and deadlines

Experience You Bring 

• 5 years in a leadership role
• Bachelor’s degree, or equivalent work experience
• Strong understanding of project management methodologies, tools and techniques.
• 8 years of experience in project management

Not Required, but Nice to Have

• Experience/exposure to the healthcare ecosystem