What are the responsibilities and job description for the Event Manager position at Qodoro Global LLC?
Summary of Position:
The Event Manager is responsible for the efficient and professional coordination of any assigned event (wedding, gala, convention or meeting group).
Essential Functions:
Respond in a timely manner to internal and external customers
Systematically establish, build and maintain positive relationships with clients
Establish a positive and professional presence and rapport with internal and external customers
Design and sell events that meet client needs while being creative and maintaining profitability (revenue generation, maintaining profit margins and food/beverage costs)
Protect the Resort's assets by maximizing revenues, optimizing use of on-site inventory and function space, and protecting the physical property
Assist with sales site inspections, as required, and conduct planning sites as needed
Maintain accurate information and revenues in Amadeus, at all times, to ensure accurate forecasting
Introduce key operations personnel to client or on-site contact
Follow-up with client after function to ensure customer satisfaction, address any challenges, and solicit rebooking
Follow-up, in a timely manner, with event involved departments and appropriately communicate any necessary feedback
Forecast group rooms with assigned GRC accurately
Mentor Group Housing Coordinators to help with developing leadership skills and positive customer interactions
Mentor assigned Assistant to help with developing leadership skills and positive customer interactions
Collect all deposits according to contractual terms and work with billing to ensure all monies are collected in advance or as defined by the contract
Continuously follow up, in a timely manner, to gather all pertinent information from customer
Interface with outside vendors as needed
Accurate and timely preparation of event orders, set-up diagrams, group resumes, and other informational forms
Work with all internal departments to coordinate needs of groups
Communicate with Sales, Front Office and Reservations in order to coordinate and monitor guest room blocks and special reservation needs
Establish rapport with and entertain meeting planners while promoting hotel facilities and services
Plan and conduct pre and post-convention meetings with clients and respective departments
Other tasks as assigned by the Director of Event Management, Assistant Director of Event Management, Director of Sales & Marketing and/or General Manager
Qualifications:
Education: High School Diploma or equivalent required, college degree preferred.
Experience: Minimum of one (1) year in hospitality sales and/or Catering/Event Management experience required.
Certificates or Licenses: N/A
Knowledge, Skills, and Abilities:
Knowledge of hotel food and beverage, Amadeus and basic AV equipment
Ability to utilize Microsoft Office including Word, Excel and Outlook
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to resolve conflict in effective manner.
Ability to lift, grasp, carry and/or push up to 20 pounds
Ability to work a flexible schedule, as well as being able to work shifts requiring standing, walking throughout hotel or sitting for long periods of time
Ability to learn and demonstrate the Resort's service standards, AAA Diamond standards, and guest survey standards.
Personal Characteristics:
Behaves ethically
Communicates effectively: Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language
Professional Appearance: Exhibits an appearance appropriate for a four diamond resort (Specific grooming standards are available for review)
