ADMINISTRATIVE ASSISTANT

The Administrative Assistant will provide administrative support to a department or team. This individual will perform a variety of tasks, including answering and directing phone calls, scheduling appointments and meetings, making travel arrangements, and preparing reports and correspondence. Performs additional tasks and responsibilities as assigned.

Knowledge, Skills, Abilities:

• Office Procedures & Protocols: Proficient in following standard office procedures, with the ability to handle sensitive information with discretion and maintain confidentiality as necessary.
• Record Keeping, Data Management, & Document Preparation: Competency in maintaining and updating records, files, and databases for easy information retrieval and effective data management with meticulous attention to detail to ensure accuracy in documents, reports, data.
• Customer Service & Problem-Solving: Strong written and verbal communication skills for effective interaction with colleagues, clients, and visitors, demonstrating excellent customer service etiquette. Ability to identify and resolve routine administrative issues independently, demonstrating resourcefulness and adaptability.
• Organization & Time Management: Exceptional organizational skills to maintain order in the workplace, manage calendars, schedule appointments, and multitask efficiently, all while meeting deadlines. Including proficiency in making travel arrangements, including booking flights, hotels, and ground transportation.
• Adaptability & Initiative: Flexibility to adapt to changing priorities, tasks, and work environments while collaborating effectively. The ability to take initiative and identify opportunities for process improvement and efficiency, as well as proactively supporting colleagues and taking on additional responsibilities as needed.

QRSE Core Values:

• Pono (n.) Righteous good. We do right by our coworkers, our colleagues, our clients, and our community.
• Le'ale'a (n.) Fun. We celebrate our successes with fun and fulfillment.
• Ho'omaopopo (v.) To achieve understanding. We listen to understand and serve our QRSE ohana and client's unique needs.
• Lōkahi (n.) Team, unity. We are focused, working in unity.
• 'Ano Kūlana (n.) quality, standard. We are quality people driven by quality results.

QRSE Core Skills:

• Accountability: Takes Ownership and Delivers Results
  • Takes responsibility for delivering on commitments and achieving results.
  • Demonstrates reliability and follow-through on tasks and projects.
  • Shows initiative and proactively seeks out opportunities to improve performance.
  • Demonstrates a willingness to be vulnerable and admit mistakes.

• Resourcefulness: Effectively Manages Resources
  • Finds creative solutions to problems and overcomes obstacles.
  • Maximizes available resources to achieve goals and objectives.
  • Leverages technology and other resources to streamline processes and achieve efficiencies.
• Communication: Articulates Ideas Clearly and Persuasively
  • Articulates ideas clearly and effectively to different audiences.
  • Listens actively, manages emotions effectively, and responds appropriately to feedback and input.
  • Persuasively communicates ideas and proposals to gain buy-in and support for initiatives that drive business results.
  • Demonstrates the ability to manage conflicts and resolve differences.

• Growth Mindset: Continuously expand knowledge
  • Continuously expand knowledge of your field of expertise, to include but not limited to, industry standards, codes, and regulations relevant to the position, ensuring compliance with applicable requirements. Licenses, certifications, and other credentials/pursuits to grow understanding and responsibilities.