Job Title: Technical Ops Support Specialist - Mobile Devices

Location: Austin TX

Duration: Contract

Job Description:

- Experience – 2 to 3 years

- Ability to adapt and thrive in a dynamic, fast-paced environment.

- Strong organizational skills with the ability to prioritize tasks effectively.

- Strong analytical skills with the ability to gather and interpret data effectively.

- Excellent troubleshooting skills and familiarity with a variety of systems, ideally both hardware and software.

- Proven ability to meet deadlines without compromising quality.

- Excellent communication and interpersonal skills, with the ability to collaborate effectively across teams.

- Detail-oriented with a commitment to accuracy and efficiency.

- Bachelor's degree in a related field or equivalent work experience.

- Advanced knowledge of macOS and iOS troubleshooting. Including hardware/software isolation theory. Network configuration and troubleshooting, including VPN. Comfortable with CLi a plus.

- Experience running diagnostics, firmware updates, to resolve hardware/software issues.

- Comfortable with services, protocols, and concepts such as ssh, smb, vnc.

- Experience operating Windows and Linux a plus.

- Basic knowledge of AppleScript, Automator, and Python a plus.

Job Type: Contract

Work Location: Hybrid remote in Austin, TX 78701