Who we are :

Our life is a digital life, filled with streams of information flowing ceaselessly. Every click, every swipe, every interaction connects us.

But where does all that information go? Enter the world of data centers.

Data centers are experiencing once-in-a-generation demand growth, driven by cloud adoption and the AI revolution, Jon Gray, President & COO of Blackstone.

In the fast-paced world of data, QTS is dedicated to leading the industry in a thoughtful and intentional way. At QTS, we are Purpose Driven and moving communities forward.

At QTS, we believe that how we deliver our services is equally as important as the service we deliver. Our people play a vital role in our company’s culture, innovation and growth, and we are deeply committed to those who affect or are affected by our business.

Our people are knowledgeable, resourceful, innovative self-starters, and can accomplish great things when working together.

That is why QTS is Powered by People!

Who you are :

Join our dynamic and growing security team as a Physical Security Supervisor! Imagine a data center where physical security is not just reactive, but proactive.

You'll be the architect of that vision.

The impact you will have :

By leading a team that actively identifies and eliminates vulnerabilities, you'll directly safeguard QTS's critical data and operations.

Your leadership will not only ensure a seamless and secure environment, but also optimize workflows, access control, and security systems.

Furthermore, you'll cultivate a culture of exceptional customer service, fostering positive client relationships and building trust that keeps them with QTS for the long term.

What you will do :

• Supervise contract frontline security staff and daily security operations to provide a safe experience for all who enter the facility.
• Maintain close coordination with security vendor management to ensure continuous improvement of security team skills through targeted training, practical exercises and the documentation and application of lessons learned.
• Oversee physical security vendors that provide guards, electronic security systems, door construction / repair, fencing, and access controls.
• Evaluate and drive continuous improvement of contract guard operations using key performance indicators, collaborative improvement plans, conducting training and leading security briefing for contractor and sub-contractor personnel to ensure great customer service in all Security interactions.
• Ensure the Security Department is following all proper protocols, including monitoring the cameras, fire alarms, physical patrolling, recognition of items for proper written documentation of all security-related incidents, dispatching, and completing various logs / files daily.
• Oversee staffing, scheduling and on-site training for security officer assigned to his / her shift.
• Assume 24 / 7 / 365 availability to respond to and manage appropriately all requests for emergency and non-emergency assistance in a professional manner.
• Managing the process of bringing on new contract security staff for sites under construction
• Ensure all security systems are fully functional to include Access Control, Visitor Management, Service Now, CCTV.
• Create, assign, and issue facility access badges to authorized personnel.
• Investigate accidents, thefts, disturbances, and discrepancies and provide appropriate and timely notifications to required parties.
• Knowledge and familiarization with all emergency response plans and evacuation procedures including conducting fire evacuation drills.
• Confirm all security equipment is kept in excellent working condition through regular inspection and by following QTS preventative maintenance programs.
• Serve as a customer advocate by identifying security-related opportunities and crafting innovative solutions that maintain uncompromising security standards.
• Perform security officer duties as needed to ensure efficient operations and guest service standards are met.

What you will need to be successful :

• 2 years of experience managing security vendors, contractors, and customers.
• 2 years of experience in security patrolling and reporting
• 2 years working in operations, physical security, or equivalent environment.
• 1 year of experience collecting, analyzing, and utilizing data to drive process and system improvement, and effect quality assurance.
• 1 year of experience with Microsoft Office tools.
• Ability to handle typical emergency and crisis situations efficiently and effectively.
• Ability to walk, stand or sit for at least eight hours.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from 10 lbs.

to 50 lbs. on a regular basis with heavier weights done in conjunction with other individuals or lifting aids.

May require 24x7x365 on call responsibilities.

The perks (and only a few) :

• QRest Sabbatical
• Employee Stock Purchase
• QTS scholarship for dependents
• Paid volunteer days
• Tuition assistance, parental leave and military leave assistance

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here :

The pay transparency policy is available here :

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

Last updated : 2024-07-01