242 Technical Support Specialist Jobs in Atlanta, GA
Quadient is Hiring a Technical Support Specialist Near Atlanta, GA
Connect with Quadient
Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career – and help our future-focused team lead the way.
People-powered
Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You.
Your role in our future:
The ICA Technical Support Analyst - L1 is responsible for ensuring ICA customer cases are properly assessed, prioritized, and assigned to the appropriate Support team, with an overall goal of providing exceptional customer experience.
The Technical Support Analyst - L1 role requires strong communication skills. The candidate must be open-minded, flexible, and able to learn the basics of the ICA product offerings. The L1 analyst will need to complete 1 Overview ICA certification for the various applications within the first 6 months of starting the role.
Your profile:
Successfully identify which Quadient ICA Software (Flex and Evolve, IDA, AR, AP) product is affected.
Able to work with the ticketing tool and have a good understanding of the ticket statuses and processes.
Proper understanding of the priority and verify the correct entitlements and ensure that the product and version are populated in the support ticket, assign this case to the correct team so further help/troubleshooting can be provided.
Understand the problem description and ensure all required documents are provided such as logs, workflows, steps of replication, etc.
Provide basic troubleshooting to resolution.
Respond professionally and always communicate effectively to customers providing exceptional friendly service.
Communicates and/or escalates issues to L2, Team Lead and/or Manager for issues or items that require further management.
When engaging with customers, identify and create Trigger opportunities.
Living and upholding the Quadient values, submitting Cheers to Peers, staying engaged and providing feedback or suggestions to process improvements.
Review and keep track of the Team KPI and self-assess personal performance and help other colleagues in meeting the team goal.
Create and track personal development goals.
Other duties as assigned and/or needed.
The L1 will need to have 1 Overview ICA application certification completed within first 6 months.
Must be able to communicate in writing clearly and successfully and/or explain over the phone/web-screen session.
Ability to learn new technology quickly and then to teach others.
Demonstrated critical thinking and problem-solving skills.
**Part time hourly position**
This position has an hourly pay range of:
$14.62-$21.92Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we all are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture which embraces difference and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
- This includes being an Affirmative Action Employer in the United States.
People. Connected.
Job Summary
Full Time
$75k-93k (estimate)
08/13/2024
10/06/2024
quadient.com
San Francisco, CA
500 - 1,000
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The job skills required for Technical Support Specialist include Technical Support, Troubleshooting, Problem Solving, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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