JOB TITLE: PROGRAM MANAGER

Location : New Heaven , CT.

JOB DESCRIPTION

SUMMARY OF ROLE

Program Manager manages critical customer programs, including new customer projects, transfer projects, sustaining engineering support, and site/company Continuous Improvement Projects. Program Manager works directly with Westfall Customers and closely with Sales Team, Quoting Team, Tooling Sites (internal and external), Site Manufacturing/Engineering/Quality Teams, and Customer Service Team to drive projects from award through validation and into production.

DUTIES AND RESPONSIBILITIES

• Overall responsibility for large, multi-site customer programs from award through production launch
• Deliver new projects through all phases of development and production to meet company on-time delivery, quality, and profitability expectations
• Develop a full understanding of site procedures, systems, and personnel to manage projects of varying scope efficiently
• Develop and maintain project plans, communication plans, action trackers for all projects
• Responsible for the development and maintenance of all site-related documents and systems (i.e., BOMs, mold numbers, item masters, program documents, post-mortem meeting minutes, etc.)
• Schedule and manage all customer and internal/site meetings as required
• Responsible for scheduling customer validations in conjunction with manufacturing and quality teams
• Work with external suppliers (i.e., tooling suppliers, resin suppliers, automation/equipment suppliers, packaging suppliers) to drive project success. Track all vendor activities to determine priorities, manage resources, and assure on-time delivery
• Responsible for tracking active projects and communicating status to management
• Facilitate technical and problem-solving discussions with customers, suppliers, and internal Subject Matter Experts to determine the root cause of technical issues to solve problems
• Initiates and drives RFQ's for tooling purchases, tooling repair process, qualification part orders, as well as tracking the delivery of all purchases related to tooling or qualifications
• Continually seeks opportunities to increase customer satisfaction by developing/building lasting client relationships through building a knowledge base of each client's business, organization, and objectives
• Establish, track and report on performance to project budgets using common finance metrics and planning tools
• Leads site manufacturing/quality team on active project continuous improvement activities.
• Complies with ISO 9001 procedures and policies
• Complies with all safety procedures and policies
• Other duties as assigned

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• Expert knowledge and experience in project management in a GMP/regulated environment, medical device, and consumer packaging experience preferred.
• Demonstrated knowledge and experience with project management tools/processes, i.e., Microsoft Project, action trackers, ERP systems (IQMS preferred), quoting systems, etc
• Strong communication and interpersonal skills are required