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Quadrant is Hiring a Call Center - Healthcare Near Washington, DC
Medical Call Center - OBGYN Chevy Chase MD/Washington DC
MUST: 2 years of solid medical office experience Call Center experience or high volume phones Experience registering patients OBGYN experience preferred Experience charting in Athena EMR Comfortable working all phones in a call center environment Experience working in a high volume multi provider practice (specialty preferred) Strong scheduling experience Experience entering information in EMR and updating records (Athena) Ability to triage calls Strong customer service support
DUTIES: Duties include but are not limited to the following: Answer high volume incoming calls Schedule appointments Register patients Update and maintain patient's records Triage phone calls Answer questions over phone to determine where phone call should be transferred Schedule appointments in the EMR system Generate and complete pre-certification requests for appointments Review upcoming schedules for accuracy Handle complaints Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.Quadrant, Inc. is an equal opportunity and affirmative action employer. Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities.