1 Help Desk - Tier I (Junior) Job in Fort Belvoir, VA
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Help Desk - Tier I (Junior)
$58k-72k (estimate)
Contractor | Business Services
7 Days Ago
Quadrant is Hiring a Help Desk - Tier I (Junior) Near Fort Belvoir, VA
Help Desk - Tier I Fort Belvoir, VAMustSecret clearance required
Experienced Tier II Help Desk/ Desktop Support Admin
1-3 years of experiencing in desk side support, help desk or IT Support roles is required
1 year of experience using the Remedy Ticketing system (ARS) or similar
Must have excellent communication skills (oral and writing).
Experience providing Tier 1 desktop technical support
Experience with Windows 10 Operating Systems and Office 2013
Experience working with virtual infrastructure (i.e. VMWare) is plus Excellent communications both written and verbal skills
Strong attention to detail
Excellent customer service skills over the phone, in person and via email
Ability to interact with Senior Government Leadership in an professional manner
Current CompTIA Security CE required
Bachelor's Degree is a plus
DutiesProvide technical support including client hardware and software support
Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
Resolve customer issues using automated remote control software or other remote tools where possible
Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues
Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Experienced Tier II Help Desk/ Desktop Support Admin
1-3 years of experiencing in desk side support, help desk or IT Support roles is required
1 year of experience using the Remedy Ticketing system (ARS) or similar
Must have excellent communication skills (oral and writing).
Experience providing Tier 1 desktop technical support
Experience with Windows 10 Operating Systems and Office 2013
Experience working with virtual infrastructure (i.e. VMWare) is plus Excellent communications both written and verbal skills
Strong attention to detail
Excellent customer service skills over the phone, in person and via email
Ability to interact with Senior Government Leadership in an professional manner
Current CompTIA Security CE required
Bachelor's Degree is a plus
DutiesProvide technical support including client hardware and software support
Respond to customer trouble requests and problem calls received by telephone, email, or generated from the Remedy ticketing system
Resolve customer issues using automated remote control software or other remote tools where possible
Provide support to individuals at users workstations and docking stations with direct hands-on troubleshooting and repair services for both hardware and software issues
Install, upgrade, support, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013 and other authorized desktop applications and peripheral equipment
Perform general preventative maintenance tasks on computers, laptops, printers, and any other authorized peripheral equipment unless prohibited by existing customer warranties
Responsible for monitoring, operating, managing, troubleshooting, and restoring service to client personal computers (PCs) or laptops that have authorized access to the network
Escalate the issue/problem to proper Tier 3 Support team members when the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral
Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.
Job Summary
JOB TYPE
Contractor
INDUSTRY
Business Services
SALARY
$58k-72k (estimate)
POST DATE
06/20/2024
EXPIRATION DATE
07/19/2024
WEBSITE
quadrantinc.com
HEADQUARTERS
RESTON, VA
SIZE
100 - 200
FOUNDED
2002
CEO
CAITLIN VARGAS
REVENUE
<$5M
INDUSTRY
Business Services
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