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Location: Detroit, MI Metro Area (On-site presence required)
Are you responsible, eager to provide exceptional customer service, and ready to support and service a large Fortune 500 company?
We have an exciting opportunity for you! This role demands a flexible schedule, including Saturdays.
Key Responsibilities:
The Operations Manager will play a critical role in ensuring that our customer center remains customer centric. He/she will be responsible for managing operations to meet client-defined metrics, focusing on client satisfaction and exceeding expectations in areas such as:
The Operations Manager will also manage accounts at the operational level, ensuring the production, cost, and financial results align with internal metrics, including:
Active Communication:
This role involves direct communication with Vendor Management Offices in the US, including:
Analysis and Action Planning:
Talent Development:
Personnel Management:
Skills and Experience
Required:
Preferred:
If you are passionate about delivering exceptional customer service and have the skills and experience, we are looking for, we encourage you to apply.
Join our team and make a meaningful impact on our customer-centric operations.
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Voluntary Self-Identification of Disability Form
Other
IT Outsourcing & Consulting
$77k-109k (estimate)
05/09/2024
07/08/2024
qualfon.com
JOHNSTOWN, PA
500 - 1,000
1995
KALA EISENHUTH
<$5M
IT Outsourcing & Consulting
Qualfon is a full-service marketing solution and contact center service provider offering full customer lifecycle management: lead generation, end-to-end integrated marketing, multichannel customer engagement, and fulfillment. With experienced BPO leadership and a strong track record of business growth dating back to our founding in 1995, Qualfon helps companies reduce costs and deliver superior customer experiences. At peak, we have approximately 14,000 employees serving international brands across many industries, and our intelligent outsourcing locations span the United States, the Philippi...nes, Guyana, Mexico, and Costa Rica. Qualfons mission to be the best and make each persons life better means we invest in our people and, in return, they take better care of you and your customers. Qualfons employee retention regularly exceeds the industry average, which creates a person-driven value chain: our employees stay longer, providing a higher quality service at a lower price.
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The job skills required for Call Center Operations Manager include Customer Service, Coaching, Leadership, Microsoft Office, Initiative, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Operations Manager. Select any job title you are interested in and start to search job requirements.