Job Summary

This position will require onsite presence at our facility in Harlingen, TX.

The onsite call center Trainer will be responsible for :

1. Training delivery / facilitation

• Delivers training program to New Hires prior endorsement to Nesting
• Answers all questions in a timely manner
• Ensures training rules and regulations are strictly followed
• Provides coaching on specific areas of the trainee

2. Setting of Training Expectations

Provides overview of the training flow and encourages total participation and interaction

3. Participation in Training Design

Suggests new ideas to improve training programs and delivery

4. Training needs assessment

• Identifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performance
• Participates during program evaluation
• Monitors agent performance as a collaborative effort with the assigned mentor

5. Reports

• Compiles training reports
• Keeps training documents (quizzes, exam links and manuals) for internal and external audits

6. Meetings and Conferences

Attends calibrations, meetings and conference calls over the phone

7. Information Dissemination and Escalation

Voluntary Self-Identification of Disability Form

Area of expertise (Skills)

Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience.

An equivalent combination of experience and education may be considered

• Acts as Subject Matter Experts on a specific area of support
• Prior telecommunications and sales experience preferred

BenefitsWe offer competitive pay and benefit packages along with many other perks : , Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs, Career Path Program, Growth opportunities, Medical, dental, vision and 401(K), Employee referral business program, Employee discounts, Full-time and part-time positions, Incentive programs, Team environment, Wellness programs

Last updated : 2024-06-25