Do you have experience working in a call center? An established local business has an immediate opening for a fulltime Bi-Lingual Customer Service Representative. The successful candidate will be responsible for maintaining goodwill between our client’s organization and its customers by answering questions, solving problems and providing advice or assistance for services of the client. Must be able to work 2nd shift schedule Monday - Friday, 2pm - 10 pm & Saturday 9am - 2pm. 1hr lunch.

Primary Responsibility

• Answer inbound customer support inquiries regarding new and existing accounts. • Assist customers with inquiries concerning billing, setting up accounts, making payments, blocking, unblocking, etc. • Keep detailed call-in records using approved software and process. • Initiate tickets to Technical Support department to assist customers that are not able to receive calls or with dropped calls. • Utilize CRM software to update customer account information. • Perform various clerical duties as assigned.

Accountabilities

• Maintain confidentiality of customer’s account information. • Maintain a 95% availability of time to assist customers on the phone. • Maintain talk time average at/or less than 3 minutes. • Seek first call-resolution with all customer contacts.

Qualifications

Combination of education and work experience; 2-5 years call center or customer service experience. Solid work history with favorable work references.

• Proficient in Microsoft Office Suite • Excellent customer service skills • Problem solving aptitude; conflict resolution skills. • Strong organizational and time-management skills • Exceptional attention-to-detail • Typing skills of at least 30 WPM • Demonstrated ability to maintain a positive, professional attitude, passion for results • Ability to work well under pressure

Why work for Qualified Staffing?

1. We offer a fantastic benefits package to all of our employees. This includes healthcare, vacation/holiday pay, and 401K! In fact, these are the same benefits that we offer our Corporate employees!

2. Applying for one job with Qualified Staffing is like applying for hundreds of jobs all at once!

3. We respond to every job applicant within 24 – 48 hours.

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