Basic Function:

The Digital Health Specialist is responsible for assessing and supportings the readiness of providers and clinicians for data exchange to educate, guide, and support building the infrastructure necessary to access, share, and use data for quality improvement purposes. Gaining this knowledge will be on ongoing process because requirements change on an annual basis. The Digital Health Specialist will encourage clinicians who are eligible to participate in assigned interventions and report measures, and improve health outcomes and patient experience’s while containing healthcare costs. Success as a Digital Specialist requires the ability to provide customized technical assistance to clinicians, practice administrators, and other office staff as well as work as a team to meet contract goals.

The Digital Health Specialist should have knowledge and skills to to provide high-value, patient-centered care, such as:

• Quality improvement methodology
• Workflow assessment and redesign
• Electronic health record (EHR) optimization, including data abstraction
• Teamwork and team-based care
• ICD-10 coding basics

Organizational Relationships:

Reports to the QIN – QIO Program Director

Role and Responsibilities:

• Completes tasks as required to efficiently and effectively meet and/or exceed contract deliverables and ensure ongoing incremental funding.

• Participates in internal and external training and team conference calls as recommended by the project manager to ensure up to date knowledge of Medicare requirements.

  • shall utilize and follow the Baseline Advancing Health Quality Through Technology (AHQT)Readiness Assessment and Intervention Design Framework provided by CMS to outline and support the AHQT Intervention Strategy. The AHQT Intervention Strategy developed in collaboration with provider should be completed and included in the QAP ensuring provider commitment to the plan and support for the QI efforts.Assists practices in understanding MIPS feedback reports.
  • Assists practices in implementing successful quality improvement interventions
  • Conducts an AHQT readiness assessment when needed.
  • Assists in practice workflow redesign when needed.

• Commits to customer service and ensures clinician satisfaction, including timeliness of responding to questions within one business day.

• Ensures clinicians understand and adhere to procedures to maintain the security of healthcare data and HIPAA standards including Privacy and Security Rules.

• Collects and documents task-related data into reporting modules (CRM and IQC) in a timely manner, as required by the contract.

• Collaborates with IDIQ Director and AHQT Specialist Lead on project design, planning, implementation and evaluation.
• Serves as subject matter expert and creates provider messaging and resources.
• Coordinates the provision of organizational subject matter expertise to advance project goals.
• Troubleshoots potential and/or current problems in achieving project objectives.
• In collaboration with AHQT team, develops and designs innovative learning and outreach solutions for project stakeholders.
• In collaboration with AHQT and regional team delivers education, training, and outreach solutions to project stakeholders.
• Provides individualized coaching and instruction to project stakeholders.
• Evaluates all training and outreach programs to ensure that programs meet both broad-based needs and the needs of specific practice types and specialties.
• Identifies and facilitates partnerships with stakeholders and other federally funded organization who are working in a similar space.
• Works with the IDIQ Director, AHQT Lead, and other project staff to ensure that progress reports and other deliverables are completed in a timely and effective manner.
• Continuously recruits and engages applicable stakeholders.
• Maintains all project documentation.
• Travel 50 – 75% of your time may be required.

• Completes other duties as assigned.

Supervisory Responsibilities:

None

Skills / Professional Competencies Required:

• Excellent communication skills: must display professionalism, particularly with clinicians and office staff, and have the ability to function effectively in a public relations role and demonstrate a commitment to exemplary customer service.

• Excellent interpersonal skills: must establish and maintain effective collaborative working relationships with physician practices, clinics, stakeholders, and co-workers.

• Excellent critical thinking and problem solving skills: must have the ability to perform effectively in fast paced, multi-tasking environment, including the ability to prioritize work and resources to meet multiple competing deadlines, utilize resources effectively, identify problems, and propose sound solutions/alternatives.

• Ability to work independently and as a team member: must adapt well to changes, pay attention to detail, and manage time efficiently.

• Proficient in computer skills, including knowledge of all Microsoft Office products, such as word, excel, and outlook, and have the ability to perform fast, accurate data entry.

• 
  General knowledge of electronic health records (EHRs).

• Ability to travel between 50 – 75% for providing onsite technical assistance or attend a training session or conference.

Minimum Education/Training Required:

A bachelor’s degree in medical information systems, computer science, or a healthcare discipline from an accredited four-year college or university. Relevant master’s degree preferred.

Minimum Experience Required:

A minimum of five years’ experience in medical information systems, medical office workflow, Health Information Technology project management, or related consulting experience.

Substitution(s:Four years of relevant experience may substitute for a bachelor’s degree, such as working as a practice administrator or in a quality improvement or Medicare reporting role.

Licensure/Certification Requirements (including continuing education requirements):

N/A

Security Level:

Low

Working Conditions and Physical Requirements:

The physical demands marked below are representative of those that will be required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The environmental conditions marked below are common to this job:

Acknowledgement:

I hereby verify that I understand the job description and requirements and attest that I meet minimum requirements for the position. I understand that management may assign other duties/responsibilities at any time. I also understand that should licensure/certification be a mandatory part of the job, that I will maintain and renew such license/certification as required. I understand that I am obligated to notify Human Resources and my supervisor should there be a change in status of such license/certification within one business day of the change. I understand that failure to maintain current licensure/certification and complete mandatory continuing educational requirements may lead to disciplinary action up to and including immediate termination. I further understand that this job description does not constitute an employment contract. Instead, I understand that I am an at-will employee and that my employment may be terminated, with or without cause, at any time by either the employer or me.