Responsibilities:

* Communicate with customers, national and regional sales managers, and manufacturer's representatives by phone and/or email concerning orders, quotes, returns, shipments, and products.

* Promptly and accurately process customer orders on the same day they are received, whether via phone, email, or fax.

* Monitor customer orders and report any pricing errors immediately.

* Ensure customers receive acknowledgments, advanced shipping notices, and invoices at the correct location and addressed to the appropriate individual

* Inform customers promptly about any shipments delay and/or information required to process their orders. Initiate tracers with shipping carriers, when necessary.

* Regularly review and monitor the late order report, collaborating with relevant personnel to ensure orders are completed and shipped.

* Collaborate with customers to establish procedures, guidelines and lead-times when developing ordering schedule and/or patterns.

* Ensure the customer master record is accurate, including all shipping notes and carrier information. Initiate file maintenance to correct customer records in the ERP system.

* Maintain accurate contacts information and appropriate mailing addresses for customer correspondence.

* Address customer dissatisfaction professionally, gather feedback, and implement continuous improvements to enhance processes.

* Initiate orders for replacements parts and/or to correct errors such as shortages or incorrect errors.

* Initiate the creation of new material numbers necessary to process customer orders.

* Provide quotes to customers for our products and services coordinating with the Pricing, Engineering, Production, and Sales Teams as needed.

* Upon request, research and collect sales history and/or other relevant data on a customer.

* May be called upon to assist with tours and sales presentations for current and potential customers.

Education and Experience:

* Requires High School Diploma

* 2 years of experience in a customer service role

Additional Knowledge, Skills, and Abilities:

* Familiarity of modern office procedures and methods including telephone communications, office systems, and record keeping.

* Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.

* Must be computer literate with proficiency and working knowledge of database and reporting tools and applications such as Microsoft Office (Excel, Word, PowerPoint, etc.).

* Ability to establish priorities, work independently, and proceed with objectives without supervision.

* Good interpersonal, organizational, and communication skills.

* Effective communication skills

* Problem solving abilities

* Proficiency in numerical calculations

Physical Requirements:

* As established by manager, willing to work extended hours, holidays and weekends as requested.

* Must be able to sit for extended periods of time at a desk and working on a computer.

* Travel expected less than 10% of the time for training or to visit customers.

We offer:

* Comprehensive Benefit Packing, including:

Health Benefits - Medical, Dental, Vision

Supplement Benefits - Life & AD&D insurance

Financial Benefits - 401K w/match, tuition assistance, ESPP, FSA & HSA

Work/Life Benefits - PTO, Sick Time, Holiday, & Wellness memberships

* Referral bonus up to $2,500

Expected Salary Range: $50,000 - $74,847