79 Customer Service Representative Jobs in Kent, WA
Quanex is Hiring a Customer Service Representative Near Kent, WA
- Communicate with customers, national and regional sales managers, and manufacturer's representatives by phone and/or email concerning orders, quotes, returns, shipments, and products.
- Promptly and accurately process customer orders on the same day they are received, whether via phone, email, or fax.
- Monitor customer orders and report any pricing errors immediately.
- Ensure customers receive acknowledgments, advanced shipping notices, and invoices at the correct location and addressed to the appropriate individual
- Inform customers promptly about any shipments delay and/or information required to process their orders. Initiate tracers with shipping carriers, when necessary.
- Regularly review and monitor the late order report, collaborating with relevant personnel to ensure orders are completed and shipped.
- Collaborate with customers to establish procedures, guidelines and lead-times when developing ordering schedule and/or patterns.
- Ensure the customer master record is accurate, including all shipping notes and carrier information. Initiate file maintenance to correct customer records in the ERP system.
- Maintain accurate contacts information and appropriate mailing addresses for customer correspondence.
- Address customer dissatisfaction professionally, gather feedback, and implement continuous improvements to enhance processes.
- Initiate orders for replacements parts and/or to correct errors such as shortages or incorrect errors.
- Initiate the creation of new material numbers necessary to process customer orders.
- Provide quotes to customers for our products and services coordinating with the Pricing, Engineering, Production, and Sales Teams as needed.
- Upon request, research and collect sales history and/or other relevant data on a customer.
- May be called upon to assist with tours and sales presentations for current and potential customers.
- Requires High School Diploma
- 2 years of experience in a customer service role
- Familiarity of modern office procedures and methods including telephone communications, office systems, and record keeping.
- Knowledge of modern business communication, including style and format of letters, memoranda, minutes, and reports.
- Must be computer literate with proficiency and working knowledge of database and reporting tools and applications such as Microsoft Office (Excel, Word, PowerPoint, etc.).
- Ability to establish priorities, work independently, and proceed with objectives without supervision.
- Good interpersonal, organizational, and communication skills.
- Effective communication skills
- Problem solving abilities
- Proficiency in numerical calculations
- As established by manager, willing to work extended hours, holidays and weekends as requested.
- Must be able to sit for extended periods of time at a desk and working on a computer.
- Travel expected less than 10% of the time for training or to visit customers.
- Comprehensive Benefit Packing, including:
Health Benefits - Medical, Dental, Vision
Supplement Benefits - Life & AD&D insurance
Financial Benefits - 401K w/match, tuition assistance, ESPP, FSA & HSA
Work/Life Benefits - PTO, Sick Time, Holiday, & Wellness memberships - Referral bonus up to $2,500
Job Summary
Full Time
$40k-51k (estimate)
06/16/2024
07/05/2024
JACKSON, MI
3,000 - 7,500
2019
$500M - $1B
Retail
Related Companies
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
