16 Technology Support Specialist (IT Service Desk) Jobs in Frankfort, KY
Quantam Solutions is Hiring a Technology Support Specialist (IT Service Desk) Near Frankfort, KY
JOB DESCRIPTION:
The AOC Information & Technology Services (ITS) Department is seeking a contract resource for the role of Technology Support Specialist. The successful candidate will be responsible for supporting agency hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities and change control as well as coordinating problem resolution and referrals to other support areas.
KNOWLEDGE & EXPERIENCE:
- Ability to identify and troubleshoot defective equipment.
- Ability to identify and troubleshoot software and application issues.
- Determine and resolve hardware issues prior to deployment.
- Possess network room knowledge and experience.
ESSENTIAL CHARACTERISTICS OF THE SUCCESSFUL CANDIDATE:
- Excellent customer service skills
- Excellent organization skills
- Strong written and verbal communication skills
- Ability to multi-task while taking phone calls in a fast-paced environment
- Self-motivated
MINIMUM REQUIREMENTS:
- Education: Bachelor s degree in computer science.
- Education Substitute: Associate degree with 2 yrs. job related experience or High School Diploma with 4 yrs. job related experience.
OFFICE LOCATION:
- AOC, 1001 Vandalay Drive, Frankfort, KY 40601
PRIMARY COUNTIES OF COVERAGE:
- Statewide
SPECIAL REQUIREMENTS: (LICENSES, REGULATIONS, CERTIFICATES, ADVANCED EDUCATION, ETC.)
- Network Operating Systems
- Computer Technical Certification is a plus in the following MOS, MTA, MCP, A OR MCITP
- General Understanding of the ITIL Framework
TYPICAL WORKING CONDITIONS AND UNIQUE PHYSICAL REQUIREMENTS:
- 08:00 17:00 M-F
- Work is primarily performed in an office setting.
- Must be able to climb ladder.
- Ability to lift 50 lbs.
Job Summary
Full Time
$43k-57k (estimate)
06/21/2024
07/10/2024
iquantam.com
Detroit, TX
25 - 50
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The following is the career advancement route for Technology Support Specialist (IT Service Desk) positions, which can be used as a reference in future career path planning. As a Technology Support Specialist (IT Service Desk), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist (IT Service Desk). You can explore the career advancement for a Technology Support Specialist (IT Service Desk) below and select your interested title to get hiring information.
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Quotes from people on Technology Support Specialist job description and responsibilities
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
04/02/2022: Pine Bluff, AR
Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.
02/26/2022: Hopkinsville, KY
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
02/21/2022: Vallejo, CA
Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.
02/25/2022: Los Angeles, CA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
04/01/2022: Galveston, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technology Support Specialist jobs
Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.
04/23/2022: Toledo, OH
The minimum education requirement for a technical support specialist role can vary from position to position.
05/07/2022: Florence, AL
Most technical support specialists acquire at least some on-the-job training after they are hired.
04/01/2022: San Antonio, TX
Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.
02/22/2022: Racine, WI
A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.
04/05/2022: Tampa, FL
Step 3: View the best colleges and universities for Technology Support Specialist.
