Systems and Operations Support – MMC (Mission Management Center)

Overview:

Quantum Research International, Inc. (Quantum) provides our national defense and federal civilian and industry customers with services and products in the following main areas: 1) Cybersecurity and Information Operations; 2) Space Operations and Control; 3) Aviation Systems; 4) Ground, Air and Missile Defense, and Fires Support Systems; 5) Intelligence Programs Support; 6) Experimentation and Test; 7) Program Management; and (8) Audio/Visual Technology Applications. Quantum's Corporate Office is located in Huntsville, AL, but Quantum actively hires for positions nationwide and internationally. We pride ourselves on providing high quality support to the U.S. Government and our Nation's Warfighters. In addition to our corporate office, we have physical locations in Arlington, VA, Aberdeen, MD, Colorado Springs, CO; Shalimar, FL; and Tupelo, MS.

Mission:

As a systems and operations support person, the ideal candidate will become the main POC to provide in-depth operational and technical knowledge of the MMC (Mission Management Center) system and communicate with the applicable organizations and agencies on all systems, plans, and policies.

Responsibilities:

• Ability to work as an integrated member of a dynamic and mission focused team to promote a cooperative working environment and a positive team atmosphere providing mission critical data to the warfighter.
• Provides direct support to system users to enable military operations. Functions may include activation and provisioning of devices, system/architecture troubleshooting, maintaining access control lists, documenting all actions and issues and consulting with manufacturers and vendors for documentation and troubleshooting.
• Ability to handle complex tasks. Forecast computational requirements for mission specific needs and provide Course of Actions (CoAs) to customers.
• Provide operational and technical inputs for the system implementation, maintenance, upgrading, performance monitoring, troubleshooting, administration, sustainment, and test and evaluation of the hardware, software, and network systems, maintaining ACL’s.
• Operate systems in a cloud/virtual machine environment that include Windows based operating systems, web applications and unique COTS/GOTS applications in an enterprise architecture distributed across a network on three security domains (cloud/NIPRNET/SIPRNET) at multiple geographic locations.
• Provide on call 24/7 support for all FT MMC related activities.
• Troubleshoot hardware and software to include unique software and systems.
• Attend technical meetings as directed.
• Provide continuous monitoring of systems ensuring uninterrupted availability to the user community.

Required Skills and Qualifications:

• Experience supporting a critical warfighter mission. Understand how to operate in a complex DOD environment.
• Experience supporting programs with multiple levels of management. Ensure good communication across the team.
• Must comply with all company security and data protection / usage policies and procedures. Personally, responsible for proper marking and handling of all information and materials, in any form. Shall not divulge any information, or afford access, to other employees not having a need-to-know. Shall not divulge information outside of the company without management approval. All government and proprietary information will be accessed and stored electronically on company provided resources.
• Must be able to travel 2 to 4 times per year, for weeklong meetings or support
• Active DoD Top Secret, Sensitive Compartmented Information (TS/SCI) security is required

Desired Skills and Qualifications:

• AAS/BA/BS preferred
• Desired: IT Specific certifications in specific area such as: AWS Practitioners Cert, RHEL Certs, Windows Associate Cert, etc
• Ability to perform multiple projects with dynamic tasking and follow-through from beginning to end on assigned tasks.
• Ability to work in a MS Windows virtualized environment.
• The ability to think analytically and approach issues logically and systematically.
• Splunk experience is highly valued.

This position requires an active DoD Top Secret, Sensitive Compartmented Information (TS/SCI) security clearance. Applicants selected will be subject to a government security investigation and must meet eligibility requirements for access to classified information. U.S. Citizenship is required.

Quantum Research International is an Equal Opportunity Employer / Affirmative Action Employer M/F/D/V:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.