SAAF Mission
The San Antonio AIDS Foundation seeks to reduce HIV transmission, provide support and treatment for those living with HIV, reduce stigma and support positive sexual health. SAAF provides sexual health education, STI and HIV testing and counseling, medical care, case management, housing and meal support, mental health services and referrals for dental health. Access to care and early intervention have a significant impact on the health and well-being of people living with HIV.
Position
The Medical Receptionist performs a variety of tasks to the agency in as much as it is the first contact via telephone by the prospective patient with the clinic. Essential duties include providing excellent customer/patient services via phone and in person; referring callers to the appropriate departments; making appointments for patients according to established clinic protocols; assisting patients/clients with forms. The position is considered a crucial link between the patient and the care delivered by clinical and service staff of the clinic. The medical receptionist must work collaboratively with all clinical staff in support of direct patient services, exhibiting flexibility and a "can do" attitude. Patient services are the key priority in this position requiring the Medical Receptionist to serve as a point of contact with other internal and external departments, all with the goal of fostering an environment which promotes patient comfort and trust. The position must exemplify the core values and mission of SAAF, always exercising utmost discretion, diplomacy and tact in patient/staff interactions. Generates revenue by making payment arrangements; collecting accounts; monitoring and pursuing delinquent accounts.
This position demands a high level of cultural competency of the unique needs of the LGBTQIA community, communities of color, and other marginalized populations.
Duties and responsibilities

• Performs day-to-day administrative functions and general office duties including but not limited to word processing, copying, filing, faxing, answering phones, supply ordering and data entry.
• Pulls medical records for day's appointments, maintaining security of medical records, and obtains clinical provider signatures as needed and requested for documentation and billing purposes.
• Provides information to Clinic callers according to the Clinic's Policies and Procedures; transfers call as needed; works with central reception to ensure adequate phone coverage at all times.
• Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
• When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
• Must exercise utmost diplomacy and tact to provide excellent customer service for patients; practices confidentiality and privacy protocols in accordance to Clinic policies and HIPAA requirements.
• Maintains patient waiting areas, office files, and front-desk areas in a manner that is organized and neat.
• Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
• Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
• Informs patient of any existing balance noted in computer and request patient be prepared for any payment due at time of visit.
• Verifies method of payment for service (Medicare, private insurance, private payee, etc.) and collects data and/or payment as appropriate.
• Administrator for ECW. Puts tickets in as needed to fix kiosk, progress notes and to reset passwords etc.
• Helps patient sign in to kiosk, fill out paperwork. Also helps maintain patient flow for STI's.
• Scan all documentation into ECW (MA will assist).
• Maintain Transportation Schedules and also checking for eligibility prior to transportation set-up.
• Send medical records to requesting providers and or disability offices.
• Check Insurance, collect co-pays, send co-pay Invoice to AARC, obtain referral/ Authorization.
• Obtain and verify prior authorizations.
• Submit all billing Information to the firm, EOB's and Checks to the firm.

Requirements
EDUCATION AND EXPERIENCE

• Graduation from high school or equivalent plus minimum of six months of medical receptionist/medical record experience in comparable health care setting.
• Prior administrative or clerical experience in clinical or community-based setting required.

KNOWLEDGE, SKILLS AND ABILITIES
Legal Compliance, Quality Focus, Productivity, Time Management, Organization, Attention to Detail, Documentation Skills, Analyzing Information, General Math Skills, Resolving Conflict, Litigation

• Understands the importance of maintaining confidentiality; able to maintain confidentiality under HIPAA standards.
• Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services and interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
• Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.
• Must be highly flexible; able to accommodate changing needs of the department.
• Well-developed verbal and written communication skills in English. Fluent Spanish speaking preferred
• Knowledge of basic math and modern office procedures.
• Ability to work well under pressure with minimal supervision. Proven flexibility and willingness to handle a variety of tasks.
• Training and/or experience with computer data entry and ability to type a minimum of 45 WPM.
• Ability to operate a 10-key calculator by touch.

Working conditions
This job operates in a nursing environment. This role routinely uses standard medical and office equipment. The position may also require working with challenging clients and defusing client affairs as needed.
Physical requirements
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop, kneel, and crouch or crawl. The employee must occasionally lift or move up to 50 pounds.
As SAAF works daily with clients who may be immunocompromised, evidence of COVID-19 vaccination is required.
Salary Description

$17.00 - $19.25/hour