General Responsibilities

Provide administrative and clerical support; Ensure that residents receive courteous reception and services; Handle all incoming calls in a professional manner; Meet and greet all visitors and the general public; Assist Management Staff with special projects, administrative tasks and other non-property management related work.

Essential Duties

1. Maintain professional and courteous relationships with other staff members, current and prospective residents, and suppliers, vendors and professionals servicing the company,
2. Act as receptionist for residents and visitors,
3. Answer, direct and return phone calls as necessary,
4. Type, distribute and file correspondence and resident certification paperwork,
5. Schedule, coordinate and assist in preparation for meetings and miscellaneous projects as directed,
6. Update and maintain all resident log books, phone lists, and emergency contact information,
7. Stay well-versed in company policies and procedures,
8. Take a lead role in understanding and updating all front desk emergency procedures and policies, as well as communicating any emergency policy changes to all other front desk employees,
9. Process and complete residential applications in property management software program (Onesite),
10. Maintain and update property(s) waiting list and waiting list applicant files,
11. Contact waiting list applicants via mail when units become vacant or go on notice,
12. Prepare and complete annual waiting list periodic assessments,
13. Create, complete and close all maintenance tickets in property management software program (OneSite),
14. Assist with Semi-Annual residential unit housekeeping and maintenance inspections,
15. Manages office supply inventory by completing weekly inventory and recommending supply orders to Property Manager,
16. Make bank deposits for property as needed,
17. Ensure the safety, comfort and privacy of all property residents. Strive for good resident/management relations to retain desirable residents,
18. Accurately complete assignments in a timely manner,
19. Perform any other duties which may be assigned by Property Manager and/or Regional Property Manager.