Desktop Support Specialist

Brewer, Maine, United States

General Description

Create and maintain operating system images, driver packages and task sequences in SCCM or MDT

Security update management using SCCM or WSUS

Working knowledge of OS deployment using SCCM & MDT

Windows Imaging & OS Deployment Customizing and creating WIM images, Exposure in ImageX, Windows PE, WAIK,ADK, Windows ICD & DISM tools

Requires detailed knowledge of Windows (Win 7/XP/VISTA/Windows 8/ Windows 10), windows registry, Applications, and computer drive imaging technologies and client platforms and related hardware.

Complete configuration, installation and support of equipment in an environment conducive to the specifications

Applying modifications and customizations to the OS through registry modifications

Develop/create and maintain Windows 10 and later desktop PC and laptop images, integrate and test software applications and upgrades, package and deploy base image and applications via SCCM

Develop and deploy scripting and automation for image and application deployment/operational and maintenance in support of production systems and workstations, including batch and PowerShell scripting, PXE, .msi development and modification

Knowledge of BitLocker and Encryption

Developing utilities and processes to optimize images and installation procedures

Develop and document design specification and build processes

Troubleshooting/debugging software and hardware problems related to the operating system or supporting applications, drivers, and services.

Full Understanding of downloading and and deploying software updates using SCCM 2012, Creating Packages, Applications, Task seqquences. Experience in creating and providing sccm database report.

Knowledge Microsoft Office and Office 365 Proplus Product suites and administration

Deploying SCCM OSD Task Sequences

Knowledge of Azure AD and Azure domain join

Define/test and certify client computing hardware standards and configuration for end users

Security hardening for Windows client operating systems

Knowledge to use Group Policy and System Center Configuration Manager to centrally deploy changes throughout the environment

Good Knowledge of Windows 10 operating system is a must

Solving Level 2 tickets

Technical Requirements

Required Skills / Qualifications:

· Good Command on SCCM 2012 or later versions

· Experience in Handling Windows Imaging Project

· Good Command on ImageX or DISM tool, Dell Kace

· Microsoft Deployment Toolkit (MDT 2013) ,WDS,ADK, WAIK, Windows Imaging and Configuration Designer

· Application Compatibility Toolkit

· Windows System Image Manager

· OSCDIMG,BCDBoot,etc

· Windows Reinstallation Environment

· User State Migration Tool(USMT)

· Windows 7/8.1/10/2008R2/2012R2

· Backup and Disaster Recovery Solutions

· Networking concepts including IP addressing, DHCP, DNS, etc

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS OFFICE (Including MS Project and Visio)

- Should have a great customer handling skills

- Able to handle unforeseen situations

- Ability to communicate technical issues clearly in person, on the telephone and in written documents

- Good problem analysis and problem solving skills

- Strong customer focus and good teamwork skills

Other Skills / Experience

· Experience in Linux/Unix platforms installation & imaging.

· Experience in software development, processes, and methods

· QA/Software Testing/Troubleshooting experience.

· Years of Experience

· Relevant 5-7 Years

· Certification requirements

· Preferred to have 70-680,70-698,70-697,70-698,70-689,70-692,70-687,70-688

· Compulsory MCSE/MCITP/MCSA/MCTS

· Preferred to have 70-401(SCCM 2007) or 70-243(SCCM 2012)