The Project Manager - Operations will be responsible for delivering technical excellence and outstanding customer service in a team environment. This position will manage a team of maintenance technicians to ensure tolling equipment performs optimally while also being the point of contact for the client.

People Leadership

• Lead project team to provide 24x7 system uptime for all aspects of the operational tolling system.

• Work with multiple functional groups to define scope, budgeting, forecasting, for continuous operational delivery for project.

• Lead the collaborative, dynamic planning process - prioritizing the work that needs to be done against the capacity and capability of the teams.

• Drive cross functional team implementation and communication for best known practices across all operational aspects of project.

Systems Management

• Matrix operational management oversight over software operation, technical operations, network/sysadmin operations, and direct operational management over local hardware maintenance operations per contract requirements.

• Drive system performance ensuring all contract required metrics are maintained and all performance audits are completed and passed for each project performance requirement.

• Translate customer requests and requirements into functional specs for all maintenance activities.