Quarterhill is a dynamic and innovative technology company specializing in intellegent transportation. We are seeking a talented and detail-oriented Level Two Technical Writer to join our growing team. If you have a passion for clear communication, a knack for simplifying complex technical concepts, and experience with MadCap Flare, wed love to hear from you!

This individual will support the Documentation and Training team on delivering technical and end-user documentation and training deliverables for our customers. A successful candidate must be able to analyze customer requirements and work with subject matter experts to create high-quality documentation while managing tight deadlines. This individual must possess high attention to detail, accuracy, and reliability while working both individually and as part of a team. A high level of organization and outstanding writing and editing skills are required.

Essential Functions

• Collaborate with subject matter experts (SMEs) to gather information and create accurate, user-friendly technical documentation.
• Develops, edits and maintains technical and end-user documentation including program management plans, design documents, as-built documents, user manuals, and training materials that are customized for each client.
• Ensure consistency in voice, style, and terminology across all documentation.
• Organizes material and completes the documentation quality checklist, following the established guidelines for order, clarity, accuracy, style, and terminology
• Adheres to the project schedule specific to each project to design, develop, submit, and track all documentation in a timely manner.
• Delivers and manages documentation deliverables using the SharePoint documentation repository, following all document control processes and procedures.
• Work closely with cross-functional teams, including developers, product managers, and quality assurance, to understand product features and functionality and respond to customer comments on submitted documentation.
• Supports multiple projects simultaneously as needed.

This list of responsibilities might not cover everything you'll end up doing.

Required Competencies

• Writing skills: Communicates effectively in writing as appropriate for the needs of the audience.
• Reading comprehension:Derives information from written text in work-related documents and contracts.
• Active listening: Gives full attention to what others are saying, taking time to understand the points being made and asking questions as needed.
• Verbal communication:Conveys information verbally in an effective and concise manner.
• Ability to deliver high quality documentation paying attention to detail.
• Proficiency in the Microsoft suite of products and screen capture software (Snagit).

Required Experience

• Minimum of 2 years of experience in technical writing.
• Experience with SharePoint for document management and collaboration.
• Experience with MadCap Flare (or similar authoring tools) for creating and publishing documentation.
• Familiarity with DITA or topic-based writing is a plus.
• Proven ability to organize and prioritize diverse, multiple tasks and projects simultaneously.

Required Education

• Bachelors degree in Business Administration, Marketing, Technical Writing, Communications, or related field; or equivalent combination of education and/or experience in a related field.

We offer a Total Rewards plan designed with you and your familys health and wellness in mind that includes:

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.

We appreciate all responses and will acknowledge only those being considered for an interview.

We respectfully request no calls or unsolicited resumes from Agencies.