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ID | 2024-2107 | Category | Customer Service | Type | Regular Full-Time |
Every day, we keep our customers at the center of everything we do. Are you known for creating exceptional experiences for others? Do you have an interest in improving the health of others by answering their questions in a knowledgeable, timely and accurate manner? Do you thrive in a fast-paced, ever-changing environment?
If so, please consider joining our growing Customer Success team. We are seeking friendly, service-oriented people to assist to our customers via telephone, chat, web, written correspondence, and in-person. Quartz offers paid training, many opportunities for growth and professional development, and a supportive, inclusive work environment.
Benefits:
This position can work remote (within 100 miles from the Madison office), full-time, or on-site. Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.
The Quartz Customer Success Department is open from 8 am-8 pm, 7 days/week (October-March) and Monday-Friday (April-September). Employees rotate weekend and evening shifts on a voluntary basis, with eligibility for overtime and shift differential pay. Flex scheduling options to work 4, 10-hour shifts per week may also be available.
Quartz offers an excellent benefit and compensation package, opportunity for professional growth and a professional culture built upon the foundations of Respect, Responsibility, Relationships, & Resourcefulness. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.
Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Full Time
Insurance
$40k-50k (estimate)
09/09/2023
07/25/2024
quartzbenefits.com
SAUK CITY, WI
500 - 1,000
2016
Private
TERRY BOLZ
$10M - $50M
Insurance
Quartz is an insurance company that offers health insurance plan management and administrative services to physicians.
The job skills required for Customer Success Representative include Customer Service, Call Center, Scheduling, Verbal Communication, Empathy, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Representative positions, which can be used as a reference in future career path planning. As a Customer Success Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Representative. You can explore the career advancement for a Customer Success Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Representative job description and responsibilities
They can advocate for their customers by connecting the clients wishes to the business larger strategy.
01/27/2022: Lawrence, MA
Leverage as many data points as possible to create a comprehensive customer profile.
02/17/2022: Portsmouth, NH
Ensured positive customer experience by proactively managing and growing customer relationships.
03/09/2022: Lexington, KY
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
01/11/2022: Anderson, IN
Developed profitable relationships with current and prospective customers and provided exceptional customer support through attentiveness and extensive product knowledge.
03/07/2022: Kingsport, TN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Representative jobs
Communicate clearly with customers.
01/16/2022: Lincoln, NE
Listen to customer feedback and be proactive.
03/22/2022: Saint Louis, MO
The customer success manager should understand these emotions and feelings and respond accordingly.
02/24/2022: Bridgeport, CT
A customer success manager should know how to manage time and must be organized.
03/06/2022: Santa Ana, CA
A CSM must have this skill to understand and feel what customers feel.
03/27/2022: Billings, MT
Step 3: View the best colleges and universities for Customer Success Representative.