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Patient Service Representative (Call-In, Varied shifts) - 139605

Queens Health Systems
Honolulu, HI Full Time
POSTED ON 10/23/2024 CLOSED ON 2/2/2025

What are the responsibilities and job description for the Patient Service Representative (Call-In, Varied shifts) - 139605 position at Queens Health Systems?

Job Details

Company

Queen's University Med Group

Job ID

139605

Job Title

Patient Service Representative (Call-In, Varied shifts)

Full/Part Time

Call-In

Location

*Queen's Medical Ctr-Honolulu

Standard Hours

1.00

Favorite Job

Regular/Temporary

Regular

Shift

Rotating

Responsibilities

I. JOB SUMMARY/RESPONSIBILITIES:

•  Performs duties related to the scheduling and processing of patients for medical services according to established guidelines. 

•  Provides financial assistance to patients in identifying resources to cover anticipated clinic and medical center charges not covered by health plan, insurance, or other sources.

II. TYPICAL PHYSICAL DEMANDS:

•  Essential: standing, walking, finger dexterity, seeing, hearing, speaking, repetitive arm/hand motions

•  Frequent: reaching below shoulder level, frequent gripping of an object.

•  Occasional: sitting, stooping/bending, twisting body, lifting, pushing/pulling and carrying weight up to 20 pounds, reaching at shoulder level.

•  Operates computer, printer, calculator, telephone.

III. TYPICAL WORKING CONDITIONS:

•  Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:

A.  EDUCATION/CERTIFICATION AND LICENSURE:

•  High school diploma or equivalent.

B.  EXPERIENCE:

•  One (1) year customer service experience or clerical experience in a healthcare related setting.

•  Prior experience demonstrating ability to operate office equipment such as computer, copier, facsimile, and telephone.

•  Experience to demonstrate:

  o  Ability to communicate effectively in English, both verbally and in writing.

  o  Ability to keep accurate records and do mathematical calculations.

  o  Knowledge and familiarity with computer applications and automated systems.

  o  Knowledge of ICD-10 & CPT coding and medical terminology preferred.

•  Prior experience with computerized scheduling systems preferred.

Equal Employment Opportunity

Equal Opportunity Employer / Disability / Vet

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