The Position

We are currently seeking a Field Service Technician for our Detriot, MI  area market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire.

A typical schedule for a Field Service Technician is Monday-Friday, 7:30AM-4:00PM. This may slightly vary depending on service market.

Pay: $22.87

Certain positions or jurisdictions may require COVID-19 vaccination unless included in the company testing protocol, medically contraindicated or due to a bona fide religious belief or practice.

Essential Functions

• Responsible for troubleshooting product for required repairs
• Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
• Visually inspect for leaks and malfunctions
• Perform service agreement tasks and other job-related duties as assigned
• Responsible for following company and customer safety policies and procedures
• Maintain and comply with company vehicle maintenance policy and procedures
• Technician will have strong technical and mechanical aptitude
• Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites
• Electronically transferring customer and company information
• Regular and reliable attendance

Qualifications

• Experience in repair and maintenance
• Technical school degree preferred
• General Computer Skills required
• Microsoft Office experience preferred
• Must have good verbal and written skills
• Ability to learn the internal workings and repair approaches to repairing water coolers
• Ability to work in a fast pace environment where quantity and quality go hand in hand
• A clean work record and ability to pass a pre-employment drug screen
• Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70 pounds
• Valid driver’s license
• Must be at least 21 years old

Benefits & Perks

• Company vehicle & gas card
• Health insurance
• Dental insurance
• Vision insurance
• Flexible Spending Account
• Life Insurance
• Disability Coverage
• 401(k) Plan with Employer matching
• Tuition Reimbursement
• Generous PTO
• Employee Referral Bonuses