Overview

Client Service Supervisor - Lenexa, KS - Monday - Friday - 8:00AM-5:00PM

Coordinates the efforts of all Client Representatives on a shift to ensure that prompt, courteous, and accurate information and assistance is provided to clients and other personnel. Handles and coordinates the resolution of more complex questions. 

Responsibilities

• Plans and coordinates customer service activities, ensuring that commitments are met and that question or complaints are processed properly and efficiently. 
• Contributes to the development of new procedures and processes and the modification of existing customer service procedures.
• Directs the preparation and maintenance of records, reports and other related data on all customer service activities and functions.
• Ensures that all laboratory services pertaining to patient information remains confidential and that conditions for release of information be in accordance with laboratory rules and regulations.
• Conducts and directs a continuing assessment of all customer service procedures, determines and recommends appropriate changes to effect improvement, and establishes new requirements to meet laboratory service schedules.
• Maintains contacts with customers, doctors, hospitals, etc., to constantly learn about new developments in customer service practices and procedures.
• May perform other duties as assigned. 

Qualifications

QUALIFICATIONS

Required Work Experience:

5 years in customer service activities. 

Preferred Work Experience:

N/A

Physical and Mental Requirements:

N/A

Knowledge:

N/A

Skills:

N/A

EDUCATION Bachelor’s DegreeHigh School Diploma or Equivalent(Required)LICENSECERTIFICATIONS

Quest Diagnostics honors our service members and encourages veterans to apply.

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. 

2024-64148

EEO

Quest Diagnostics is an equal employment opportunity employer. Our policy is to recruit, hire and promote qualified individuals without regard to race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other status protected by state or local law. Quest Diagnostics observes minimum age requirements established by federal, state and/or local laws, and will ask an applicant for verification when deemed necessary.