Overview

Provide leadership, support, and strategic direction for laboratory information systems and supporting platforms in multi-hospital environment.

Responsibilities

• Delegates tasks to, organizes, mentors and motivates a team of resources
• Fosters a culture of continuous improvement in all areas of technology and instills the principles of this culture in a team of resources 
• Follows, and assures team adherence to Quest policies and procedures framework
• Review of the product architectural design, requirements specifications, and test specifications
• Determine and/or approve estimates for development tasks
• Design, configure, debug, and deploy software within the scheduled timeframe
• Technical assessment of the impact of any changes to product requirements 
• Provision of day-to-day technical guidance to other members of the project team
• Highlight, review and mitigate technical risks 
• Provide the project team with support and guidance on project specific processes, procedures, tools, and techniques 
• Contribute to the continued improvement of the organization’s development procedures by looking for opportunities for improvement and implementing solutions 
• Resolution of technical issues in conjunction with team members 
• Technical point of contact with Test and Documentation, responsible for delivery of required technical information 
• Ensure that designs, code, and unit tests are consistent, robust, and scalable 
• Identification of technology training requirements 
• Work with Director in the development and administration of the departmental budget 
• Steward of process improvement initiatives
• Carry out supervisory responsibilities in accordance with the organization’s polices and applicable laws
• Responsible for interviewing potential candidates, hiring, training, oversight of daily activities and performance appraisals of his/her employees

Qualifications

Education: BS/BA degree in Computer Science/Information Systems or related field including MLT, MT

Preferred Work Experience: 

• Demonstrate how you’ve leveraged Customer Experience processes to act as an advocate for customers 
• At least 5 years of experience working with Sunquest / CliniSys LIS or other laboratory information system
• Experience in coaching, mentoring and/or training other team members
• Minimum 3 years of people leader experience

People Leader Responsibility:

• Ability to manage a team of 2-5 resources

• Ability to communicate effectively with Senior Leadership

Knowledge:

• Customer Experience Management
• Laboratory operations workflow
• Laboratory instrumentation
• Design Thinking
• Business/Digital Analysis
• Agile 
• Healthcare or clinical lab industry knowledge beneficial 

Skills: 

• Change management 
• Strong analytical and critical thinking skills 
• Beyond the typical communications skills, an ability to tell a story is a must have “what does the data tell us?”
• Ability to build strong and trusted relationships 
• Collaborate with others for optimal results 
• Ability to work independently and drive for results 
• Business process mapping (BPM) skills beneficial 

EEO

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets