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Quick Quack is looking for the Smartest, Kindest, and most Driven Customer Care Advocates to join our team! Quick Quack is recognized as “The Best and Favorite” car wash in every community in which a Quick Quack Car Wash can be found. And we’re still growing!
**Quick Quack has also been recognized as a leading environmentally friendly and sustainable company and is one of the best places to work!**
JOB DESCRIPTION
**This position is in an office setting as well as working from home (Hybrid)**
Quick Quack Car Wash is looking for a Customer Care Advocate! A Customer Care Advocate will act as a liaison, providing answers/information and will resolve any emerging problems our customers and team members may have involving account and membership efficiency!
Our Customer Care Advocates ensure all customer requests are addressed in a personalized and proactive manner. We are looking for someone that is patient, empathetic, and passionately communicative.
A Customer Care Advocate will be someone that is confident and skilled in communications by telephone, email, chat, or SMS and is confident in resolving all Customer Experience-related issues.
Essential Duties and Responsibilities(other duties may be assigned to meet business needs):
· Begin with a strong desire to be helpful and exceed customer expectations.
· Present a “Can do, will do” attitude.
· Provide an exceptional experience by greeting customers in a courteous, friendly, and professional manner.
· Listen attentively and understand the customer’s request for assistance.
· Demonstrate empathy as appropriate.
· Provide clear and complete answers.
· Research and/or escalate as needed to make sure the customer is adequately taken care of.
· Be a problem solver.
· Suggest additional services by recognizing services we offer that may benefit the customer.
· Advocate by contributing ideas on ways to resolve problems to better serve the customer and/or improve the organization.
· Meet performance, quality, production, and Customer Satisfaction expectations.
· Show willingness to collaborate and work with others in a team environment.
· Regular attendance and punctuality are essential qualities for success.
Work Environment and Physical Demands:
Requirements
Qualifications/Requirements:
Full Time
Consumer Services
$34k-43k (estimate)
06/27/2024
12/22/2024
dontdrivedirty.com
ROSEVILLE, CA
200 - 500
2004
Private
JASON JOHNSON
$10M - $50M
Consumer Services
Quick Quack providescar wash and glass repair service in California.
The job skills required for Customer Care Advocate include Customer Service, Microsoft Office, Written Communication, Customer Satisfaction, Attention to Detail, Customer Care, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Advocate positions, which can be used as a reference in future career path planning. As a Customer Care Advocate, it can be promoted into senior positions as a Customer Service Representative II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Advocate. You can explore the career advancement for a Customer Care Advocate below and select your interested title to get hiring information.