The Payment Operations & Support Manager is responsible for overseeing and managing the daily payment processing and providing support to customers, ensuring smooth and uninterrupted payment transactions. This role will be “hands on” to assist the team with the processing, support and onboarding tasks. This role reports directly to the Chief Operating Officer.

What you will do as a Payment Operations & Support Manager:

• Manage the payment processing activities for ACH and Card transaction volume.
• Monitor payment success rates across banks (ACH transactions) and payment gateway (Card transactions).
• Implement processes to improve operational efficiency.
• Maintain strong knowledge of transactional flows for ACH and Card payments and stay updated on industry best practices.
• Identify and communicate technical and business issues, troubleshoot, and coordinate with cross-functional team
• Manage the Accounts Receivable function which involves liaising with our Customers (and their Clients) upon failed electronic repayments.
• Ensure new professional service firms are set up in a timely and accurate manner in various internal systems (for example: CRM, loan management and our proprietary technology platform).
• Manage annual NACHA audit process for the ACH processing.
• Ensure regulatory reporting obligations are adhered to (for example 1099 form preparation and delivery).

What you will bring as a Payment Operations & Support Manager:

• Excellent customer service skills.
• Clear communication skills both in writing and orally are imperative.
• Exceptional attention to detail.
• Creative and resourceful problem-solving skills.
• Strong organizational skills.
• Highly computer literate (strong Microsoft Excel skills will be important for this role - for example: Pivot tables, VLOOKUPs, etc.).
• A hunger to learn about and be involved in multitude aspects of the business.
• Strong work ethic.
• Salesforce (including Cases) experience a plus.
• NACHA AAP accredited.
• 5 Years of payment and support experience in ACH and Card payment functions.

This role is based out of our Plano, TX office (our North American HQ).

About QuickFee | QuickFee is a fast-growing financial technology company providing a suite of payment solutions to professional service firms. QuickFee is listed on the Australian Stock Exchange (ASX:QFE) with headquarters in Sydney, AU and expanding rapidly in the US market with our US HQ being in Plano, TX. Learn more at www.quickfee.com.