Technical Customer Service

Key Responsibilities:

• Communication:
  • Maintain continuous, open, and consistent professional communication with customers, peers, and management.
  • Facilitate timely responses to all customer and internal requests.
• Project Management:
  • Manage and maintain the project lifecycle from receipt of P.O. to project close and customer satisfaction.
  • Ensure all customer deliverables are met, including quality, schedule, customer service, recovery schedule, and site visits (as needed).
  • Oversee overall project costs and quoted margin.
• Documentation:
  • Maintain accurate and up-to-date documentation throughout the project, including quotes, P.O.s, change orders, BOMs, approvals, meeting minutes, and action items.
  • Facilitate BOM and drawing approvals with customers.
• Meetings:
  • Facilitate all required internal meetings and follow up to ensure team deliverables are met.
  • Conduct project kickoffs with manufacturing, procurement, scheduling, shipping, and customers.
  • Hold regular meetings with customers and internal teams.
• Order Management:
  • Ensure order entry is accurate and all delivery dates are clearly communicated to the customer and internal team.
  • Facilitate all project reprices and change orders throughout the project.
• Customer Service:
  • Ensure all customer service requirements are provided on schedule for each project, including spare parts and maintenance pages.
  • Facilitate all site visits, including project management, field services, and quality.
• Billing and Invoicing:
  • Ensure all project billing milestones and invoicing requirements are clearly communicated to the accounting team.

• Proven experience in technical customer service or similar role.
• Mechanical aptitude - ability to read and understand blueprints strongly desired
• Excellent communication skill - verbal and written
• Strong organizational and multitasking abilities.