50 Front Desk Agent Jobs in Frisco, TX
Quorum Hotels & Resorts is Hiring a Front Desk Agent Near Frisco, TX
Essential Job Functions
- Approach all encounters with guests and employees in a friendly, service-oriented manner.
- Maintain high standards of personal appearance and grooming (per brand standards).
- Maintain regular attendance in compliance with the hotel’s scheduling will vary according to hotel business levels.
- Always comply with standards and regulations to encourage safe and efficient hotel operations.
- Always maintain a friendly and warm demeanor .
- Greet and welcome all guests approaching the Front Desk in accordance with the hotel’s standards.
- Maintain proper operation of the telephone switchboard and ensure that telephone etiquette is met.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Answer guest inquires about hotel service, facilities, and hours of operation.
- Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
- Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
- Follow credit policies.
- Be aware of all rates, packages, and special promotions; be familiar with all in house groups; be aware of closed out and restricted dates.
- Obtain all necessary information when taking room reservations and follow rate quoting scenario.
- Be familiar with policies and house rules as well as hospitality terminology.
- Have knowledge of and assist in emergency procedures as required.
- Handle check-ins and check-outs in a friendly, efficient, and courteous manner.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Clean work areas, equipment, utensils, dishes, and silverware.
- Store food in designated containers and storage areas to prevent spoilage.
- Prepare variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures.
- Assist management with inventory control and stocking product.
- Coordinate banquet scheduling, food preparations with team member to ensure seamless service.
- Must be 21 years of age or older and be able to work flexible schedule.
- Employees must always be attentive, friendly, helpful, and courteous to all guests, managers, and all other employees.
- Maintain lobby and public space cleaning and sanitizing every hour, more often is public space/lobby is busy.
- Sanitize all keys when they are turned in.
- College course work in related field helpful.
- Experience in a hotel or a related field preferred.
- Guest Service Agents must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Guest Service Agents must have the ability to multi-task, be detail-oriented, and be able to problem solve to effectively deal with internal and external customers.
- High School diploma or equivalent required.
- Paid holidays & paid sick time!
- Vacation time off!
- Education program - if you are looking for a career in Hospitality, you can take advantage of our tuition reimbursement program!
- Medical, Dental, Vision insurance - you may participate in our health benefits after 30 days of employment with us!
- 401(k) Retirement Plan - plan your retirement with our generous company match! (terms and conditions apply)
- Hotel Travel Discounts!
- Daily Pay - control when you get paid! Voluntary benefit that let's you access your pay the same day!
Job Summary
Full Time
Business Services
$28k-37k (estimate)
07/03/2024
07/26/2024
quorumhotels.com
DALLAS, TX
50 - 100
1987
W ANTHONY FARRIS
$5M - $10M
Business Services
Related Companies
The job skills required for Front Desk Agent include Customer Service, Guest Service, Scheduling, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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