Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® - all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.
The Opportunity
You will be responsible for process improvement, change management, and, technology projects and roadmaps for the Upsell and Cross Selling Team supporting Qurate Retail Group. You will report to the Director, Upsell & Cross-Sell, and will work hybrid with occasional travel.
Additionally, you will collaborate with different departments including Customer Service, Finance, and Technology, using methodologies like Lean, Six Sigma, and Root Cause Analysis, the emphasis is on continuous process improvement and promoting a culture of innovation. Additionally, you will participate in leadership, analyze KPIs, and encouraging cross-departmental collaboration.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewelry - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
Your Impact

• You will provide assessments for process improvement opportunities related to customer service, productivity, cost, incremental sales and process simplification.
• Identify the most efficient methods that ensure the highest possible productivity..
• Develop labor standards for documented methods and procedures. Share best practices between teams and ensure consistency across all sites.
• Recommend and assess technology to improve efficiency and safety.
• Help implement corporate projects. Create and own tech roadmap.

What You Bring

• A BS degree in Industrial Engineering or Operations Research or related disciple is required or equivalent combination of education and experience.
• MBA or MS, preferred.
• Maynard Operational Sequence Technique (MOST) Certified
• Lean or Six Sigma training
• 5 years of industrial engineering experience and successful demonstration of the responsibilities and skillset listed above.

Remote work is not permitted in NYC at this time.
#LI-KW1 #Hybrid #LI-Hybrid
Join us as we enrich life's everyday moments - including yours. Apply today!
If you enjoy being a part of a team, creating experiences and delighting customers, you'll love it here. If you're excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you'll find amazing projects to work on. If you want to grow professionally and learn every day, you'll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you'll be amazed at what's available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers!
For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What's Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at workwithus@qurateretail.com for assistance.
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