27 Customer Service Representative (CSR) Jobs in Shelton, CT
QWERKZ is Hiring a Customer Service Representative (CSR) Near Shelton, CT
The Customer Service Associate is responsible for coordinating and processing customer purchase orders into sales orders in an accurate, timely fashion. The Customer Service Associate will communicate with customers/consumers regarding order confirmations, shipping information, and other inquiries. Additionally, the Customer Service Associate will engage and manage new and existing partners, while also supporting the outside sales team.
Essential Duties and Responsibilities include the following:
- Enter orders sent via email or fax by customers/sales representatives into the ERP system accurately and in a timely manner
- Daily, check backlogs to ensure that orders are shipped out on time and orders are being assigned to correct facility/warehouse databases
- Daily, notify customers when their orders are ready for pickup and supply information needed for them to arrange, and provide tracking information to customers when orders have been shipped
- Respond to inquiries, questions and concerns to ensure good communication to ensure customer satisfaction
- Provide order management such as order status, pick up information, tracking information, delivery status, product information, and price confirmation, over the phone and through email. Utilize phone, email, and web tools to communicate and present company offerings
- Notify customers/sales representatives of any orders that will be shipping late before the order’s due date
- Serve as a liaison between Customers, Sales Representatives, Consumers, and internal departments as needed to resolve issues and ensure order accuracy and timely shipping
- Provide sales support to the outside sales team, including communicating with customers on various orders and product related questions
- Be a point of contact for new and existing accounts
- Coordinate product returns, claims, and warranty issues
- Prepare reports and assist with administrative duties and special projects as assigned
- Develop a strategy to deliver sales targets and maximum customer satisfaction
- Cross train among all positions in Customer Service to cover any position in department
- Answer main phone and be able to answer any inquiries or transfer calls to correct person/department
- Other Duties – Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
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Job Summary
Full Time
$64k-83k (estimate)
06/08/2024
07/06/2024
coreyjacksonspeaks.com
The job skills required for Customer Service Representative (CSR) include Customer Service, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (CSR). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (CSR). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (CSR) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (CSR), it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (CSR). You can explore the career advancement for a Customer Service Representative (CSR) below and select your interested title to get hiring information.
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