RJ Thomas Mfg. is currently looking for a qualified and knowledgeable IT Technician that will install and maintain computer and phone networks aiming for the highest functionality. You will “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will have great troubleshooting abilities, solid documentation skills, and attention to detail. The goal is to build and maintain updated and efficient computer systems and phone networks to optimize the role of technology on business sustainability/security.

Candidates must exhibit the following traits:

• Strong understanding of desktop troubleshooting (both hardware and software)
• Familiarity with phone (land line and VoIP) systems
• Willingness to learn and support new technology
• Exhibit excellent verbal and written communication, people and presentation skills
• Ability to effectively document work performed by yourself and others
• Effectively explain technical issues, solutions, and status to clients in a manner they understand
• Possess strong analytical skills
• Demonstrate problem-solving ability
• Highly organized, self-motivated, and self-directed
• Can handle pressure and client demands effectively

Core Duties & Responsibilities

• Develop and maintain local internet and phone networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Identify computer or network equipment shortages and place orders
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Provide orientation and guidance to all users on how to operate existing and new software and computer equipment
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule

Skills

• Experience with all Microsoft technologies including client operating systems, server operating systems, Office 365, Terminal Services and Small Business Server
• Experience with Active Directory, Domain and Group Policy Administration, and Windows network administration
• Understand the concepts of a router, switch, and firewall.
• Knowledge of local area networks, and printers
• Knowledge of standard networking protocols
• Knowledge software applications and operating systems, including but not limited to Windows 7/10, Server 2012r2, 2016, or 2019 and vmWare knowledge.
• Experience with security infrastructure and software
• Experience supporting mobile devices
• Experience with IT support delivery through remote support tools, help-desk, and managed services

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Retirement plan
• Vision insurance

Compensation package:

• Hourly pay
• Overtime pay
• Weekly pay
• Yearly bonus

Experience level:

• 2 years

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• Do you have Comp TIA Network or equivalent certification?

Education:

• Associate (Required)

Experience:

• Network Security: 2 years (Preferred)
• Server management: 2 years (Required)

Work Location: In person