2 Fulfillment Customer Service Coordinator Jobs in Ocala, FL
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Fulfillment Customer Service Coordinator
$37k-46k (estimate)
Full Time | Transportation
3 Days Ago
R L Global Logistics is Hiring a Fulfillment Customer Service Coordinator Near Ocala, FL
Job DescriptionFulfillment Customer Service Coordinator is responsible for handling all aspects of customer service within a 3rd Party warehouse and fulfillment environment.
Fulfillment Customer Service Coordinator responsibilities and essential job functions include, but are not limited to the following:
Why our employees love working at R L Global Logistics
R L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.
Fulfillment Customer Service Coordinator responsibilities and essential job functions include, but are not limited to the following:
- Effectively present information and solutions to customers, prospective clients and other employees of the organization
- Manage customer accounts and act as point of contact for customer service related needs
- Be an active participant in the process of obtaining new revenue generating opportunities
- Utilize a WMS system to verify rates are accurate and audit daily Warehouse transactions for accurate billing to our customers
- Answer phone calls / emails from potential new customers and the sales team, actively seeking new leads and business, building and managing partner relationships
- Work with the pricing team to get new customer quotes, present quotes, participate / lead conference calls, on-board new customers
- Work with the WMS Support team to get new items setup, coordinate system training with new customers when needed
- Utilize a CRM to log, update, and monitor all new leads
- Assist with the coordination of short-term projects in the region (Transloads, Crossdocks, Re-works), collecting payment when needed
- Assist with customer monthly invoice preparation, posting invoices, ensuring accuracy and meeting all timelines, assist customers with any questions or issues on the invoices
- Analyze problems or issues to determine root cause
- Ensure warehouse security, cleanliness and safety standards are adhered to
- High school diploma or GED
- 1 years’ experience working in a 3rd Party Warehouse/Fulfillment environment
- Previous warehouse management systems (WMS) required, Deposco and Cargowise preferred
- Previous experience with radio frequency picking systems (RF), bar code systems and electronic data interchange (EDI) preferred
- Previous experience with a CRM, Pipedrive preferred
- Previous experience with Truckload brokerage or Freight Forwarding preferred
- Fork Lift Certification and/or ability to obtain certification
- Strong knowledge of shipping and routing guides for multiple mass retailers including retail labeling (including UCC-128 and GS-128)
- Leaderships skills with the ability to implement and manage change and continuous process improvement
- Knowledge of OSHA requirements and other warehouse safety principles and government regulations
- Knowledge of hazardous material loading requirements and restrictions
- Strong communication skills, both written and oral, and interpersonal skills, with the ability to clearly and effectively communicate with both internal and external business partners
- Ability to multitask in a fast-paced environment with rapidly changing priorities, meet deadlines, work well under pressure, and maintain discretion on confidential matters while maintaining a positive attitude and providing unmatched customer service
- Proficient in Microsoft Office Suite
- Ability to read, write, and speak English fluently
Why our employees love working at R L Global Logistics
- Values “I love working for a company that I am proud to represent based on its morals and people”Opportunities “It’s exciting to play a part in building an organization knowing that as you succeed, more and more opportunities become available
- People “While we are a larger company, I’ve still been able to form new friendships and relationships with the people around me”
- Leadership “I love coming in each day and knowing that I my opinion matters to our leadership team
- Exciting Benefits Including Vacation Properties “I love being able to go to Fort Myers Beach for a weekend getaway
R L Global Logistics will provide equal employment opportunities to all applicants without regard to an applicant’s race, color, religion, sex, sexual orientation, gender, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by federal or state law. R L Global Logistics will provide reasonable accommodations to allow an applicant to participate in the hiring process (e.g., accommodations for an assessment or job interview) if so requested. When completing this application, you may exclude information that would disclose or otherwise reference your race, religion, age, sex, genetic, veteran status, disability or any other status protected by federal or state law.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Transportation
SALARY
$37k-46k (estimate)
POST DATE
07/04/2024
EXPIRATION DATE
07/19/2024
WEBSITE
rlglobal.com
HEADQUARTERS
GARLAND, TX
SIZE
500 - 1,000
FOUNDED
2008
TYPE
Private
CEO
RONY JOSEPH
REVENUE
$200M - $500M
INDUSTRY
Transportation
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About R L Global Logistics
R&L is engaged in providing logistics and supply chain management services
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