Our sole purpose is to create a strong, long lasting partnership with our customers, and to deliver quality corrugated products. Our management team is searching for a highly motivated, positive, detail oriented customer service manager with excellent problem solving and leadership skills.

The candidate for this position will work with customers and internal departments to enter orders, build specifications and handle important daily tasks. The candidate will manage existing business, develop strong customer relationships and ensure customers expectations are met. Multi-tasking and computer skills are necessary in this fast-paced and highly detail oriented environment.

Responsibilities

• Manage existing customers and getting back to customers

• Develop strong customer relationships through excellent communication skills

• Resolve problems by clarifying the customer’s complaint and determining cause and selecting/explaining the best solution to solve the problem

• Manage a high volume of calls and emails

• Communicating with internal teams

• Generating sales

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Qualifications

• Communication skills

• Listening skills

• Customer Service Experience

• Ability to multitask and problem solve in a fast paced environment

• Efficiency, organizational and leadership skills

• Administrative skills

• Computer literacy in order to learn our computer system

• Microsoft Office Suite (Word, Outlook & Excel)

Job Type: Full-time (Monday-Friday)

Benefits: Health, Dental, 401K