Founded in 1997 as a packaging and logistics company, R&R Solutions has evolved into a client-focused solutions provider delivering the highest quality of services and support.

R&R works with clients in developing and finding innovative solutions to complex problems. As a Solution Concierge, R&R offers a wide range of services encompassing both technology and custom solutions.

R&R has developed and deployed some of the largest technology solution offerings in the industry. The R&R client base ranges from Fortune 500 to up-and-coming start-up organizations.

Description :

We are seeking a detail-oriented and tech-savvy mid-level IT Repair Technician to join our Repair / Refurb Center. This role involves troubleshooting, diagnosing, logging warranties, and repairing IT hardware utilized in retail businesses.

The ideal candidate will possess a natural aptitude for problem-solving, a keen interest in technology, and a readiness for hands-on, in-person training and work.

You will be responsible for maintaining various hardware components, including, but not limited to, POS systems, handheld devices, terminals, scanners, servers, printers, cash drawers, and security components, in a fast-paced environment that requires meticulous attention to detail and a professional demeanor.

The ideal candidate will also be able to perform technical and administrative work in supporting and maintaining the hardware and related devices for our Clients.

Work involves maintenance and support of all computers (servers, desktops, cash registers and laptops), databases, networked and standalone printers, label printers, scanning equipment and all other IT equipment.

Primary Duties Include :

LEVEL II

• Ensure customer hardware or software meets specifications.
• Troubleshoot and diagnose issues with servers, desktops, cash registers, laptops, tablets, POS systems, and other IT related hardware.
• Adhere to customer contracts for warranty, third-party, or internal repairs.
• Perform repairs and maintenance on equipment and parts according to contracts.
• Maintain accurate inventory and repair records as per company and customer expectations.
• Communicate effectively with the Supervisor regarding customer equipment and needs.
• Adhere to Electrostatic Discharge (ESD) needs and requirements.
• Follow safety guidelines for the facility.
• Assist in maintaining the cleanliness and organization of the repair area.
• Assisting in the movement, sorting and loading / unloading of goods up to 50 lbs either by hand or pallet jack.
• Packaging and labelling products
• Maintaining a clean and safe working environment
• Carrying out other duties as instructed
• The knowledge to write and / or modify SOPs
• The ability to train members of the team on the processes
• The knowledge to be an escalation point for the internal members of the team.

Personal Attributes

• Strong technical and problem-solving skills with attention to detail.
• Excellent communication skills.
• Ability to work independently and prioritize tasks effectively.
• Physical stamina and ability to lift and move heavy objects as needed.
• Maintain a professional appearance and attitude.
• Able to read and understand repair and specification documentation.
• Able to stand or sit for long periods of time.
• Ability to understand and follow instructions accurately
• Ability to work as part of a team
• Good manual dexterity
• Ability to use hand tools
• Familiarity with safety procedures
• Ability to work in a warehouse environment

Qualifications

• Must pass pre-employment drug screen and background check
• High School diploma / GED

PAY BASED ON EXPERIENCE

Based on the above essential functions this position is considered to be a safety sensitive job function.

R&R is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.

Last updated : 2024-06-18