Position: ServiceNow Architect
 Location: Charlotte, NC
 Duration: Long Term
 Mandatory Certification: 

• CSA (ServiceNow system administrator)

• CAD (Certified Application Developer)

• CIS - IT Service Management (Certified Implementation Specialist), ITOM/SIR/VR

 Please submit your resume with the following details. Also ensure below details are accurate and certifications are valid one. 

1. Certification Name

2. Certificate Number

3. email ID used for certification.

4. Date of certification

 Technical Skills 

• :Hands on with platform security, implementation, operations, upgrades, integrations, developments etc.

• Strong understanding of ServiceNow best practices

• Troubleshooting knowledge of event co-relation

• SNOW version upgrades

• Experience working with Business Rules, Client Scripts, UI Policies, UI Scripts, UI Actions, UI Pages, Script Includes, Access Control Lists

• Experience on creation and customization of complex workflows and custom workflow activities

• Experience in development of custom modules/Application.

• Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX,JSON, CSS

• Webservices, SOAP, email, and other integration

• Experience working with Performance Analytics, email notifications, inbound actions, reports, gauges, and home pages

• knowledge on AngularJS, Bootstrap and service mapping will be added advantage

• Expertise on API integrations with other systems

• Working with technical teams, business partners and project managers to assess, determine and mitigate possible cross impact to proposed releases and schedule project implementations as well as determine and understand business priorities and manage expectations to support on-going business needs.

• Performing the installation, configuration, design, and implementation of compliant processes, intermediate to advanced troubleshooting and root cause analysis to identify and eliminate issues

• Expert on ServiceNow ITSM, ITOM and SecOps modules

• Well versed with ITIL processes

• Well versed with project management

• Good communication and customer interaction skills

 Process Skills: 

• Well versed with ITIL

• Well versed with project management

• Prepare stories, estimate efforts and plan execution.

• Mentoring team members on technical skills

 Behavioral Skills: 

• Good communication skills

• Mentoring Experience

• Presentation skills

• Working experience in a collaborative and high-performance team

 Qualification: 

• 10 years of relevant working experience in ServiceNow Development, implementation of multiple modules

• CS or MCA