Description
Come join our team as a Customer Care Associate!
The Customer Care Associate is critical to the organization through providing plumbing and HVAC scheduling support to homeowners and tenants.
RESPONSIBILITIES

• Precisely support the warranty process for departments; thoroughly communicate with in-state and out-of-state providers for out-of-state customer needs
• Actively communicate and schedule work orders with each builder to provide warranty service for customers
• Responsively support customers by scheduling plumbers when identified by department supervisors

• Courteously communicate with homeowners through phone calls or emails regarding scheduling time and materials, and following up on questions about parts and process
• Systematically determine the urgency of each customer issue and prioritize technicians' schedules accordingly
• Enthusiastically present and share information about services and agreements that might benefit each customer to generate sales

• Accurately manage work orders ensuring proper documentation, creating, closing and assisting with work order administration
• Conscientiously follow up with any unscheduled work order requests between home owners and builders
• Carefully respond to billing questions and take payments over the phone as needed
• Correctly enter time for plumbing and HVAC service technicians
• Dependably track customer survey email responses, re-work issues, and coding for hotspots

QUALIFICATIONS

• Clear, effective communications skills - both written and verbal
• Patient, sympathetic listening ability
• Basic mathematical ability including addition, subtraction, multiplication, and division
• Aptitude for prioritizing and coordinating a variety of tasks
• Preference for accuracy, attention to detail, and organization
• Ability to precisely and efficiently enter data
• Proficient in using basic office equipment
• Mastery of entire Microsoft Suite plus Internet and email
• A high school diploma or GED is required; associates degree preferred
• 1 - 2 years of experience in customer service

SCHEDULE: Monday to Friday (8am-5pm)
LOCATION: On-site
STARTING PAY: $18.00
BENEFITS

• Medical
• Dental
• Vision
• Short- & long-term disability
• Accrued PTO
• Paid holidays
• 401(K)
• Profit sharing

It's time to join the team at R.T. Moore, a mid-size mechanical contractor company where you are more than a number. Here everyone is treated with respect, and leadership cares about you as a person and listens to your input. Plus enjoy a steady Monday-Friday schedule, with no nights or weekends! Ready to get Moore? Check us out at www.rtmoore.com to join one of the largest mechanical contractors in the nation!
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R.T. Moore is an Equal Opportunity Employer