3 Lab & Phone Technician Jobs in North Ridgeville, OH
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Lab & Phone Technician
$50k-68k (estimate)
Full Time | Durable Manufacturing
4 Weeks Ago
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R.W. Beckett Corp is Hiring a Lab & Phone Technician Near North Ridgeville, OH
Job Details
DescriptionKey Responsibilities:
DescriptionKey Responsibilities:
- Customer Assistance: Provide prompt and courteous assistance to customers via phone or email. Address inquiries related to product functionalities, troubleshooting, and technical specifications.
- Troubleshooting: Diagnose and resolve technical issues reported by customers. Utilize troubleshooting techniques, product knowledge, and available resources to identify and implement effective solutions.
- Product Knowledge: Maintain a comprehensive understanding of company products, including hardware, software, and associated services. Stay updated on product updates, enhancements, and new features.
- Documentation: Create and maintain detailed documentation, including FAQs, troubleshooting guides, and knowledge base articles. Ensure information is accurate, accessible, and up-to-date for both customers and internal teams.
- Remote Assistance: Utilize remote access tools to provide real-time support and assistance to customers. Guide users through troubleshooting steps and configuration processes remotely.
- Lab Testing: Perform testing and evaluation of products in lab environments to establish suitable build specifications to meet customer's specifications, validate solutions, and identify potential areas for improvement. Document test results and provide feedback to relevant teams.
- Escalation Management: Escalate complex technical issues to higher-level support or engineering teams as needed. Follow established escalation procedures to ensure timely resolution and customer satisfaction.
- Customer Feedback: Gather and analyze customer feedback to identify recurring issues, trends, and areas for improvement. Collaborate with cross-functional teams to implement proactive measures and enhance the overall customer experience.
- Quality Assurance: Adhere to established quality standards and procedures in all interactions with customers. Maintain a high level of professionalism, accuracy, and efficiency in delivering technical support services.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$50k-68k (estimate)
POST DATE
06/06/2024
EXPIRATION DATE
07/03/2024
WEBSITE
ceobeckettcorp.com
HEADQUARTERS
North Ridgeville, OH
SIZE
<25
INDUSTRY
Durable Manufacturing
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