68 Customer Service Representative Jobs in Frederick, MD
R2Net Inc - JamesAllen.com is Hiring a Customer Service Representative Near Frederick, MD
At James Allen, we provide customers with a consultative, customer advocate based experience; presenting merchandise and detailed information on features and benefits that fit the customer's needs. Open 24 hours a day, 7 days a week, 363 days a year, our customer service team continues to exceed customer service boundaries with net promoter scores that are industry leading.
We provide paid training on diamonds, gemstones, & jewelry, as well as ongoing training to assist in the growth and development of your career with James Allen.
Job DescriptionAs a Customer Service Representative with James Allen, you will become a Diamond & Jewelry Consultant able to assist customers with a variety of inquiries and situations. This position is full time, in-office at our Frederick, MD customer service center and requires the ability to work a flex schedule 5 days a week which includes two evening shifts and three shifts along with one weekend shift.
Responsibilities
- Develop a well-rounded knowledge of James Allen.com and its offerings
- Provide customer support via in-bound customer calls, email, live chat, and consultative interactions
- Educate customers on diamonds, gemstones, and jewelry; ensuring that the customer receives the information that best fits their needs
- Build relationships with each our customer and provide world class service- celebrating life's special events
- Proactively manage customer expectations; ensure resolutions to unforeseen issues exceed customer expectations on all levels
- Work as a team to monitor and handle incoming phone calls and chats from customers to ensure efficiency with answer times
- Accurately enter customers information and process orders efficiently; strong attention to detail is imperative
- Previous retail sales and customer service experience
- Flexibility to work evening and day hours, including weekends, and holidays in office at our Frederick, MD customer service center.
- Ability to maintain excellent attendance and punctuality standards. Weekends required
- Ability to work in a fast paced environment and maintain excellence in listening, written, and verbal communications
- Ability to complete 8 weeks of in office training during regular work hours (Monday - Friday 9am-6pm).
- Computer proficiency with use of multiple programs
- 401(k)
- Stock Savings Plan
- Paid vacation
- Paid holidays (full-time Team Members)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Paid parental leave
Job Summary
Full Time
Retail
$41k-52k (estimate)
06/02/2024
10/26/2024
jamesallen.com
FREDERICK, MD
200 - 500
2006
Private
JIM SCHULTZ
$50M - $200M
Retail
Related Companies
About R2Net Inc - JamesAllen.com
JamesAllen operates as an online retailer of engagement rings and loose diamonds.
The job skills required for Customer Service Representative include Customer Service, Customer Support, Flexibility, Attention to Detail, Listening, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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