Core Strengths and Skills

• 5-8 years of HANDS-ON Project Management experience, specifically on ServiceNow/Amazon Connect, or Helpdesk processes and projects
• PMP
• Excellent verbal, written and listening skills
• Ability to communicate successfully with business subject matter experts, technology partners and home office staff frequently—both over the phone and in-person
• Effective leader and collaborator who builds and nurtures strong relationships
• Continuous learner who adapts quickly and positively to change
• Financial or similar industry experience
• Knowledge of incident management and program tracking software such as ServiceNow and Jira a plus