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Hi,
Hope you are doing well.
I have an immediate requirement, please let me know if you are interested in this role.
Role Title: Deskside Support
Hiring Mode: Contract (TP)
Location: Pineville LA[On-site]
Type : W2/C2C
REQUIREMENTS :
· Strong hands on experience needed on end user support for Windows PC and Mac related issues
· Ability to assign and work on incident tickets through Service Now.
· Ability to support meeting rooms including the TV's, polycom and other audio/Video conferencing hardware.
· Ability to support new user onboarding and preparing necessary IT equipment's.
· Ability to follow technical guides for retiring and wiping old devices (Work alongside asset manager).
· Ability to follow technical guides for imaging and configuring new pcs.
· Ability to work through Resolving end users issues related to hardware and software.
· Well versed in note taking and gathering information on issues for ticket in Service Now.
· Proactive mindset and eagerness to learn with enthusiasm for helping others.
· Willing to get additional training from team members or attend available trainings.
· Ability to fix issues and support all flavors of client operating systems including windows and Mac
· Ability to support iOS and other handheld devices.
· Knowledge of support for Microsoft Office Suite - Office 365 online and Desktop application.
· Knowledge on various hardware platforms to troubleshoot and break fix hardware issues (particularly dell and Mac PC's) Working technical knowledge of many technology services to address down issues, deploy new and loaner laptops, answer questions about cabling, televisions, projectors, phones, peripherals (e.g. keyboards or mice), Mac and PC or escalation to the appropriated teams
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Thank you,
Deepak Singh
Raas Infotek
Newark, DE 19702
Direct No: 302-565-0350 Ext-110
Email: deepak.singh@raasinfotek.com
Full Time
$44k-56k (estimate)
06/26/2024
07/12/2024
raasinfotek.com
NEWARK, DE
25 - 50
2010
S KANKANALA
<$5M
IT Outsourcing & Consulting
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customers business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our com...mitment, value and customer focus - and their trust in us. Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients. In order to meet the expectations of our clients and our business goals, Raass Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients. We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.
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The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a Client Technologies Technician, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.