5 Desktop Support Engineer Jobs in Raymond, OH
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Raas Infotek is Hiring a Desktop Support Engineer Near Raymond, OH
Hi,
Hope you are doing well.
I have an immediate requirement, please let me know if you are interested in this role.
Job Title : Desktop Support Technician
Location : Raymond, Ohio (onsite)
Mode : Contract
Type : W2/C2C/1099
Responsibilities:
· Provide high level of customer service
· Provide phone and deskside support to end users across the site
· Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
· Take ownership of issue\request through resolution or escalation
· Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
· Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Additional Responsibilities:
· Maintain excellent ticket hygiene (SLA management of tickets and tasks) in ticketing tool
· Ensure that work is carried out within agreed Service Levels. (SLA's)
· Client on-boarding, transfers, and off-boarding efforts
· Maintain high level of accuracy of AMDB
· Availability during weekend and after hours as per rotational roster
· Finish Projects (asset refresh etc) in a timely manner
· Work on IMACDs and off hours move requests
· Work with the team lead to make the team lead successful and be a great team player
· Help users facing issues with Mobile Devices
· Show urgency in helping C – suite users and provide exceptional service
Qualifications:
· A certification and CCNA required
· 2 years of experience in Microsoft Windows and network troubleshooting, web based application support, and familiarity with the entire Microsoft end user suite of products
· Strong interpersonal skills and thoughtful and effective communicator
· Excellent analytical and problem-solving skills
· Excellent time management and organization skills
· Strong written and oral communication skills
· Strong experience and understanding of Office\O365 Experienced in working with Service-Now platform preferred but not necessary
· Working knowledge/experience with PC Imaging Tools.
- Working knowledge/experience with diagnosis and remote control tools.
- Working knowledge/experience with Audio/Visual equipment used in presentation/conference rooms.
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Thank you,
Deepak Singh
Email: deepak.singh@raasinfotek.com
Job Summary
Contractor
IT Outsourcing & Consulting
$49k-60k (estimate)
08/02/2024
08/30/2024
raasinfotek.com
NEWARK, DE
25 - 50
2010
S KANKANALA
<$5M
IT Outsourcing & Consulting
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About Raas Infotek
RAAS Infotek is a full spectrum global Information Technology services company, providing end-to-end business solutions to our global clientele - collaborating with them to design, develop and implement solutions to add value to their business. For close to Five years now, we have consistently contributed to the business growth of our customers which is why, we consider engagements with our customers as an enduring relationship and work towards adding value to our customers business growth. Some of our customers have been associated with us for close to 2 years, which is a testament to our com...mitment, value and customer focus - and their trust in us. Growing demand by our clients to position ourselves as an extension of their IT organization and a one stop shop for their diverse range of product and solution requirements, led Raas to establish Partnerships and Alliances with niche product and solution providers. Our Technology and Delivery Innovation initiatives ensure that our clients are constantly equipped with solutions, frameworks and skills to exploit emerging opportunities. Our diverse skills, methodologies and competencies provide the technological support to achieve the business goals of our clients. In order to meet the expectations of our clients and our business goals, Raass Advisors and Leadership Team is made up of highly skilled, experienced individuals. Each brings to the organization a wealth of knowledge and expertise in chosen areas, a proven understanding of the industry and are visionaries in anticipating new and future trends and direction of the market place. In addition, through Raas, we extend access to a team of Advisors and Domain Experts that provide high impact consultancy services and Business Intelligence to all our clients. We have a global footprint with offices in US,India and Canada and our customer profile is spread across multiple domains and verticals. Our greatest strength lies in our highly motivated talent pool.
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The job skills required for Desktop Support Engineer include Customer Service, Desktop Support, Problem Solving, Time Management, Microsoft Windows, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Engineer positions, which can be used as a reference in future career path planning. As a Desktop Support Engineer, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Engineer. You can explore the career advancement for a Desktop Support Engineer below and select your interested title to get hiring information.
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